Olena Andrushchenko

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer payables, returns, payments received, and refunds.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

• Experience with managing a team of diverse call center representatives.
• Proficiency with necessary technology software, including CRMs, and dialer systems.
• Experience with hiring, training, coaching, and mentoring successful call center representatives.

• Inventory control/ verification audit.
• Reconciliation of inventory data with system data.
• Resolving issues on adjusting balances.
• Reporting.

• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Resolved invoice and payment issues to facilitate prompt payment to suppliers.
• Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
• Monitored and managed procurement budget to control costs.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Completed monthly profit and loss performance reports.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Developed and implemented procurement policies and procedures to enhance compliance with company standards.

Used principles and methods of economics from the university level.

• Cost calculation for the production of cards and cardboard, as well as cards.