OLEN GRANT
Oakland
Summary
Dedicated advocate with strong crisis intervention and resource coordination skills. Proven ability to facilitate communication and ensure client safety, driving positive outcomes in residential support environments.
Overview
11
11
years of professional experience
Work History
Residential Advocate
Dorthy Day House
Emeryville
12.2025 - Current
- Advocated for residents' needs and concerns in daily meetings.
- Assisted clients in accessing community resources and services.
- Documented resident interactions and maintained accurate records.
Residential Program Aide
Hamilton Families
10.2024 - 01.2026
- Supported residents with daily living activities and personal care to promote independence.
- Maintained accurate resident records and documentation to ensure effective case management.
- Facilitated communication between residents and staff to address concerns promptly.
- Implemented safety protocols to ensure a secure living environment for residents.
- Provided emotional support and encouragement, fostering positive resident relationships.
Service Coordinator
Project Homeless Connect
San Francisco
05.2022 - 09.2023
- Coordinated client services to secure essential resources and support for improved client outcomes.
- Assisted clients in navigating housing options and social services programs.
- Maintained accurate records of client interactions and service referrals.
- Collaborated with community organizations to improve service delivery and meet client needs more effectively.
- Developed informational materials to educate clients about available resources.
- Scheduled appointments and managed follow-ups for client service needs.
- Facilitated communication between clients and service providers to ensure seamless service coordination.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
Case Manager
Abode Services
Oakland
05.2020 - 09.2020
- Coordinated client intake processes, assessing needs and eligibility to ensure appropriate service provision.
- Developed individualized service plans based on client assessments and goals.
- Facilitated access to housing resources and community support services, enhancing client stability and well-being.
- Monitored client progress and adjusted service plans to provide support.
- Provided crisis intervention and conflict resolution support during challenging situations.
- Maintained accurate records of client interactions and service delivery documentation.
- Delivered comprehensive case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families to support client outcomes.
Case Manager
San Francisco Homeless Outreach Team (SFHOT)
05.2019 - 03.2020
- Coordinated client intake processes, assessing needs and eligibility for services to ensure appropriate support.
- Developed individualized service plans based on client assessments and goals.
- Facilitated access to housing resources and community support services, enhancing client stability and well-being.
- Provided crisis intervention and conflict resolution support during challenging situations.
- Educated clients about tailored resources and programs, empowering them to make informed decisions.
Client Service Coordinator
Episcopal Community Services, ECS
San Francisco
08.2015 - 12.2019
- Coordinated scheduling and confirmation of appointments based on customer availability, enhancing client satisfaction.
- Responded to client inquiries and provided detailed information about available services, ensuring client needs were met.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Managed client records in electronic management systems, facilitating accurate and accessible client information.
- Supported the onboarding process for new staff through training sessions.
Education
Business Administration
San Francisco State University
San Francisco, CA06-1988
High School Diploma -
Patrick Henry High School
San Diego, CA06-1982
Skills
- Advocacy
- Crisis intervention
- Client assessment
- Resource coordination
- Safety protocols
- Documentation management
Timeline
Residential Advocate
Dorthy Day House
12.2025 - Current
Residential Program Aide
Hamilton Families
10.2024 - 01.2026
Service Coordinator
Project Homeless Connect
05.2022 - 09.2023
Case Manager
Abode Services
05.2020 - 09.2020
Case Manager
San Francisco Homeless Outreach Team (SFHOT)
05.2019 - 03.2020
Client Service Coordinator
Episcopal Community Services, ECS
08.2015 - 12.2019
Business Administration
San Francisco State University
High School Diploma -
Patrick Henry High School