Oleksandra Zaitseva

- Conducted product demonstrations to highlight features and redirect objections to positive aspects.

- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

- Engaged in friendly conversation with customer to better uncover individual needs.

- Provided excellent customer service, promptly addressing inquiries and resolving issues.

- Performed day to day administration of group home finances

- Scheduled team hours of work, arranged travel arrangements and accommodations for residents

- Supervised staff and directed daily meetings

- Executed financial management for personal client accounts for the Manitoba Disability Support Plan

- Organized family and social gatherings for the residents, booked and ordered food for different events

- Timely processing of a large number of incoming and outgoing calls

- Identification of customer needs, clarification of information, investigation of each problem and proposal of a solution and / or alternative

- Selling items as they become available - Building sustainable relationships and attracting customers by doing your best

- Storing records of all conversations in our call center database in an understandable form

- Frequent attendance at educational seminars to improve knowledge and performance

- Achievement of personal/team qualitative and quantitative goals

- Provided customer service by greeting and assisting customers

- Recommended and helped locate or obtain merchandise based on customer needs and desires

- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

- Watched for and recognize security risks and thefts and know how to prevent or handle these situations

- Exchanged merchandise for customers and accept returns

- Itemize and total customer merchandise selection at checkout counter, using cash register and accept cash or charge card for purchase

- Packed customer purchases in bags or cartons

- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise