Oleksandra Kovalova
Calgary,AB
Summary
Personable team member enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barista
VanFan Cafe
Kyiv, Ukraine
02.2023 - 02.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Received and accurately processed customer payments.
Retail Sales Associate
MTI Ltd.
Kyiv, Ukraine
06.2011 - 07.2018
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Used product knowledge to suggest items to match client needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Team Member
McDonald's
Kryvyy Rih
03.2008 - 08.2010
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Processed and retrieved customer special orders.
Education
BBA - Translation
Kryvyy Rih Institute PHEI "KUEITM"
Kryvyy Rih, Ukraine07-2011
Skills
- Coffee Expertise
- Coffee Grinding
- Coffee And Tea Expertise
- Coffee Machinery
- Online Transaction Processing
- Restaurant Law Compliance
- Cash Handling
- Opening And Closing Coordination
- Shop Opening And Closing
- Pos Systems
- Excellent Memory
- Sales Problem-Solving
- Loyalty Program Promotion
- Relationship Building
- Merchandising Knowledge
- Upselling And Cross Selling
- Product Recommendations
- Product Knowledge
- Standard Operating Procedures
- Cash Register Operation
- Team Recruitment
- Customer Service
- Overseeing Daily Activities
- Corrective Action Planning
- Lift 70 Pounds
- Organizing Work Stations
- Positive Attitude
- Team Scheduling
Certification
- PreServe
Timeline
Barista
VanFan Cafe
02.2023 - 02.2024
Retail Sales Associate
MTI Ltd.
06.2011 - 07.2018
Team Member
McDonald's
03.2008 - 08.2010
BBA - Translation
Kryvyy Rih Institute PHEI "KUEITM"
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