Oleksandra Kovalova
Calgary,AB
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
MTI Ltd
Kyiv
06.2011 - 08.2018
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
BBA - Translation
Kryvyi Rih Institute PHEI "KUEITM"
Kryvyi Rih, Ukraine07-2011
Skills
- Customer Complaint Resolution
- Product Merchandising
- Customer Service
- Guest Services
- Merchandise Restocking
- Positive and Professional
- Customer Inquiries
- Product Knowledge
- Customer Satisfaction
- Cross-Selling Abilities
Timeline
Customer Service Cashier
MTI Ltd
06.2011 - 08.2018
BBA - Translation
Kryvyi Rih Institute PHEI "KUEITM"
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