Oxana Medvedeva
Kitchener,ON
Summary
Experienced professional with 15 years of coordinating and managing customer needs within a 3PL logistic company and 4 years of experience within a warehouse shipping department. Meticulous, resilient and flexible in handling diverse issues.
Overview
27
27
years of professional experience
Work History
Warehouse Assistant
Onward Manufacturing Company Limited
03.2020 - Current
- Support day-to-day operations of warehouse through CRM system (paperwork for FCL, LCL and Warranties departments).
- Support daily shipping operations, ensuring accuracy and timeliness in all transactions.
- Kept documentation and records accurate to keep inventory levels up-to-date.
- Collaborated with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Contributed to the development of long-term warehouse sales goals and objectives, working collaboratively with management.
- Assisting with picking, packing and labeling orders accurately to promote quick delivery to customers.
- Prepared customs documents according to customs regulations, laws or procedures.
Production Line Worker
RIMOWA
03.2015 - 08.2017
- Operated various tools and equipment proficiently for faster product assembly.
- Collaborated with other production workers to achieve smooth running of production line and quality control teams to address any defects or inconsistencies.
Sales and International Logistic Coordinator
Z Trans M Group
01.1998 - 01.2012
- Prepared shipping, customs documents and certification needed within customs duties.
- Handled day-to-day customer contact via phones, emails and telco application systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Served as a liaison between departments (ocean freight and truck operators, customs specialists and warehouse team).
- Followed up with customers after completed shipment to assess satisfaction and resolve concerns (shipping cost, transit time or other delivery issues).
- Showcased new opportunities to optimize cost to customers, discussed details to overcome objections and lock in sales.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
Supply Chain & Logistics Diploma Program
TriOS College
Kitchener, Canada09.2019
Diploma - Specialization of Logistic
Moscow Technical College
Moscow, Russia12.2000
Skills
- Customer Service
- Paperwork Processing
- CRM and Warehouse Software Systems
- Packaging, Processing and Labeling
- Order picking and Fulfillment
- Shipment Inspection
- Shipping coordination
Timeline
Warehouse Assistant
Onward Manufacturing Company Limited
03.2020 - Current
Production Line Worker
RIMOWA
03.2015 - 08.2017
Sales and International Logistic Coordinator
Z Trans M Group
01.1998 - 01.2012
Supply Chain & Logistics Diploma Program
TriOS College
Diploma - Specialization of Logistic
Moscow Technical College
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