OLEKSANDRA KARPUNETS
Calgary,Canada
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
4
years of professional experience
Work History
Receptionist
Calgary Petroleum Club
03.2023 - Current
- Greets members with courtesy and announces their arrival to the necessary departments
- Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
- Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
- Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
- Coordinates with the office manager to ensure office supplies are well stocked
Assistant Innkeeper
Lady Macdonald Country Inn
12.2022 - 03.2023
- Ensure every guest interaction is5-star: on-line, email, phone, in-person
- Check with guests at least3 times throughout the visit
- Proactively engage to assess attitudes, seek feedback and address any concerns
- Ensure facility condition is up to standard – Clean, lights, trash, music, furniture, patio, parking, baths, etc
- Sales and promotion – educate guests on our offerings at any opportunity, facilitate sales (rebooking, dinner, to go, retail, etc.)
- Provide options, when initial response is likely 'no'
- Manage and schedule Guest Services functions within company standards
- Manage and schedule Housekeeping functions within company standards
- Manage Breakfast and Tea services for Inn functions (Integrate with kitchen)
- Event sales, planning and execution (focus on group sales and small events)
- Facilities Management and Maintenance
- Community relations and reputation management
- Email response and guest communications as well as marketing support
- Systems and Technology management – telephones, network, sound, inn and restaurant reservation
- Anticipate concerns or issues and respond to guests’ complaints in a timely and professional manner
Front Desk
Lybid Plaza Boutique and Spa Hotel
01.2021 - 10.2022
- Greeting guests upon their arrival and providing a hospitable welcome
- Recording client information in the company’s internal database and directing them to their designated rooms
- Receiving calls, conducting room reservations, and verifying existing bookings
- Organizing transportation services and making restaurant reservations for guests upon request
- Processing customer payments and presenting them with the bill upon check-out
- Assisting guests who request additional services including catering, wedding bookings, and retreat activities
- Keeping the front desk neat, orderly, and sanitized at all times
Education
Master in Journalism -
National Aviation University
06.2018
Master in Tourism - undefined
Institute of Tourism of the Trade Union of Ukraine
06.2013
Skills
- Strong organizational and time management skills
- Able to prioritize when faced with multiple demands
- Knowledge of MS Word, Outlook, Excel and PowerPoint
- Familiar with multi-line phone systems
- Customer service
- Ability to work under pressure
- Data entry
- Office administration
- Administrative support
- Multi-line telephone operation
LANGUAGES
English
Polish
Ukrainian
Timeline
Receptionist
Calgary Petroleum Club
03.2023 - Current
Assistant Innkeeper
Lady Macdonald Country Inn
12.2022 - 03.2023
Front Desk
Lybid Plaza Boutique and Spa Hotel
01.2021 - 10.2022
Master in Tourism - undefined
Institute of Tourism of the Trade Union of Ukraine
Master in Journalism -
National Aviation University
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