Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Oleksandra Bratkova

Summary

Friendly motivated worker. Quickly learn and remember the material. Have knowledge of coffee theory and practical experience. Have basic latte art (heart, tulip). Friendly, punctual, polite to all age, race and gender categories of visitors, hospitable. Worked in coffee shops of the second and third waves. Have experience in adjusting the grinding, can distinguish between high-quality and poorly adjusted grinding by it's taste and smell, but still learning the skills of professional capping. Motivated to improve own skills. Team player. Ready for hard work and development.

Overview

3
3
years of professional experience

Work History

Barista

Barvy Kavy
08.2023 - 11.2023
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Barista

Aromakava
12.2022 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Customer Service Representative

Adelina
06.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Barista

Kava Ta Moloko
01.2021 - 06.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.

Education

Bachelor of Science - Nursing

Kyiv Medical College 3
Kyiv, Ukraine
06.2020

Skills

  • Opening and Closing Duties
  • Food Running
  • Ordering Procedures
  • Cash Handling
  • Beverage Preparation
  • Food Preparation
  • Menu Memorization
  • Coffee Expertise
  • Up-Selling
  • POS Systems
  • Foam Art
  • Espresso Machine Operation
  • Adaptive and Creative
  • Team Player
  • Friendly and Outgoing
  • Quality control
  • Cleanliness

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Full Professional
German
Elementary

Timeline

Barista

Barvy Kavy
08.2023 - 11.2023

Barista

Aromakava
12.2022 - 08.2023

Customer Service Representative

Adelina
06.2021 - 09.2021

Barista

Kava Ta Moloko
01.2021 - 06.2021

Bachelor of Science - Nursing

Kyiv Medical College 3

Similar Profiles

CREATE PROFILE
Oleksandra Bratkova