Oleksandr Zeleniuk
Calgary
Summary
Service-centric Food and Beverage professional with 6 years of experience of providing great customer service. Headworker and committed team members with high adaptability and professional responsibility. Effective in delivering service quality. Passionate for consistent improvement of professional skills . Focused on ensuring compliance with policies, procedures, regulations and quality standards.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor, Server
Olive Garden Restaurant
03.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Enhanced team performance with regular evaluations and constructive feedback.
Restaurant Supervisor
Mondrian Doha, CUT by Wolfgang Puck
06.2022 - 01.2023
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Resolve customer complains in a professional manner
- Monitor inventory and food supplies
- Serve tables providing detailed information on food and beverage options
Waiter, Head Waiter
Mondrian Doha, CUT by Wolfgang Puck
09.2019 - 05.2022
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsell additional menu items when appropriate
Barista
Coffee Go
07.2018 - 06.2019
- Listen carefully to customer requests and created personalized, delicious beverages
- Maintain regular and consistent attendance and punctuality.
- Clean counters, machines, utensils, and seating areas daily.
- Sell and serve baked goods and miscellaneous food items
- Complete successful daily cash audits to correctly balance drawers at end of shifts.
- Monitor inventory to keep supplies at sufficient level
Education
English Language And Literature
Petro Mohyla Black Sea National University
Skills
- Sales operations
- Restaurant policies and procedures
- Inventory controls
- Customer service
- Beverage sales
- Communication skills
- Fast learner
- Adaptability
- Professional responsibility
Software
Micros
Adaco
Nuvola
Word
Excel
SevenRooms
Dash
Welcome Excellence
Timeline
Restaurant Supervisor, Server
Olive Garden Restaurant
03.2023 - Current
Restaurant Supervisor
Mondrian Doha, CUT by Wolfgang Puck
06.2022 - 01.2023
Waiter, Head Waiter
Mondrian Doha, CUT by Wolfgang Puck
09.2019 - 05.2022
Barista
Coffee Go
07.2018 - 06.2019
English Language And Literature
Petro Mohyla Black Sea National University
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