Oleksandr Levchenko

WestJet Airlines is a major Canadian airline headquartered in Calgary, Alberta, near Calgary International Airport. It is the second-largest airline based in Canada, behind Air Canada, operating an average of 777 flights and carrying more than 66,130 passengers per day. In 2018, WestJet carried 25.49 million passengers, making it the ninth-largest airline in North America by passengers carried.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Made air travel bookings for guests, provided pre and post booking support, such as changing and canceling reservations;
• Effectively did a research and made decisions based on information that was available to me, while balancing the needs of the guest with a business needs;
• Educated customers on features and benefits of products or services.

Alorica is an innovative customer experience management and Business Process Outsourcing services solution headquartered in Irvine, California. Alorica provides several customer care tools and services for companies of any size and industry since 1999.

• Assisted customers with various types of technical issues via email, live chat and telephone.
• Supported customers with online billing, access and account issues.
• Calmly attempted to resolve and de-escalate any issues.
• Maximized customer satisfaction by handling customer email and telephone interactions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

TrackEnsure Inc. is a product IT company based in Toronto, Canada with the centers of development in Kyiv, Kharkiv, Odesa and Mykolaiv. Trackensure provides software, hardware and services for trucking companies.

• Assisted more than 10000 customers with various types of technical issues via email, live chat and telephone.
• Reviewed unusual support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Used remote login tools to assist clients with technical and product questions on IOS/Android devices.
• Developed and maintained strong relations with customers to meet quality expectations.
• Collaborated with technical staff and other departments to establish goals and objectives for system improvements and upgrades.
• Completed reports and documentation