Overview
Work History
Education
Skills
Timeline
Generic

NATALIIA GUANCO

West Kelowna

Overview

13
13
years of professional experience

Work History

Administrative assistant

Interior Beverages
03.2023 - Current

· Answer telephone and electronic enquiries

· Greet and direct visitors to the appropriate person.

· Prepare Financial Statements, create invoicing for customers, record accounts receivable, create purchase orders, record payments.

· Debit and Credit card payment processing.

Restaurant worker

Bla Bla Beach Club
12.2020 - 01.2023

· Answer telephone calls and make reservations.

· Type food and beverage related forms, menus for restaurants.

· Count the contents of the cash register drawer, maintaining receipts, records and withdrawals.

· Prepare the daily sales reports.

· Take customer orders, upsell daily specials.

· Operate a POS system to process orders and take payments.

Supervisor

Capital club Member’s Bar
11.2019 - 12.2020

· Working alongside a team and overseeing the overall aspects at the restaurant.

· Ensuring smooth operation of activities at the venue.

· Maintaining relationships with customers.

· Doing closing procedure of daily sales report.

Hostess / Waitress

Muchachas Mexican Cantina
02.2018 - 10.2019

· Answering the phone, taking reservations, greeting and seating guests.

· Serving food and drinks.

· Setting up dining area.

Cocktail Waitress

Dusit Thani Resort and Hotels
01.2016 - 11.2016

· Greeting and welcoming guests.

· Preparing cocktails.

· Billing and closing procedures.

· Handle purchases in cash and cards as per company policy.

Receptionist Administrator

Wall Street 3D Exhibition
05.2015 - 11.2015

· Greeting and welcoming guests.

· Responsible for advertising the exhibition.

· Responsible for selling tickets and payment control.

Office Manager

EZ English Language Centre
01.2012 - 04.2015

· Providing customer service for students.

· Invoicing and billing.

· Organizing corporate events.

· Scheduling lessons.

· Personal assistant tasks.

Education

Master’s Degree - Office and Information Management

National Aviation University of Ukraine
06.2012

Bachelor’s Degree - Office and Information Management

National Aviation University of Ukraine
06.2011

Spanish Language Course -

Aachen Academy
Kyiv, Ukraine
01-2012

Skills

  • Office administration
  • Accounting
  • Customer Service
  • Hospitality
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook
  • Phone etiquette
  • Sage 50
  • Moneris
  • Jobber
  • NewWay

Timeline

Administrative assistant

Interior Beverages
03.2023 - Current

Restaurant worker

Bla Bla Beach Club
12.2020 - 01.2023

Supervisor

Capital club Member’s Bar
11.2019 - 12.2020

Hostess / Waitress

Muchachas Mexican Cantina
02.2018 - 10.2019

Cocktail Waitress

Dusit Thani Resort and Hotels
01.2016 - 11.2016

Receptionist Administrator

Wall Street 3D Exhibition
05.2015 - 11.2015

Office Manager

EZ English Language Centre
01.2012 - 04.2015

Bachelor’s Degree - Office and Information Management

National Aviation University of Ukraine

Master’s Degree - Office and Information Management

National Aviation University of Ukraine

Spanish Language Course -

Aachen Academy
NATALIIA GUANCO