Oleksandr Bilousiuk
Richmond Hill,Canada
Summary
Accomplished Field Service Manager and Project Manager with over a decade of hands-on experience in the windows and doors industry. Renowned for driving operational excellence, improving service delivery, and leading high-performing teams to exceed client expectations. Proven track record in project management, team leadership, customer relations, and safety compliance. Highly adaptable, with a focus on optimizing workflow processes and implementing best practices to maximize efficiency and profitability. A multilingual professional with a commitment to delivering top-tier service, fostering long-term client relationships, and driving continuous improvement in service operations.
Overview
9
9
years of professional experience
Work History
Field Service Manager
Brock Windows and Doors
Ontario
01.2023 - 01.2024
- Led field service operations, managing multiple installation teams across residential and commercial projects
- Ensured all projects were completed on time, within budget, and to the highest quality standards
- Maintained a strong focus on customer satisfaction by resolving post-installation issues quickly and effectively
- Managed procurement of materials and coordinated logistics to optimize workflow
- Mentored service technicians, improving performance and ensuring adherence to safety protocols
Project Manager
Panorama Windows and Doors
Barrie, Ontario
03.2020 - 03.2023
- Directed end-to-end project execution, ensuring efficient resource allocation and timely completion of projects
- Trained and supervised teams, fostering a culture of accountability and continuous improvement
- Delivered technical support to clients and installation teams, ensuring seamless project delivery
- Conducted quality inspections, ensuring compliance with company standards and client specifications
Installation Specialist
Canadian Choice Windows and Doors
Concord, Ontario
01.2018 - 03.2020
- Supervised over 10 installation crews, providing guidance on project execution and customer interactions
- Coordinated daily meetings to align teams with project goals and resolve any challenges
- Managed warehouse inventory and procurement processes to maintain optimal stock levels
- Conducted on-site inspections to ensure quality control and client satisfaction
Installation Manager
Clera Windows and Doors
Vaughan, Ontario
11.2016 - 12.2018
- Coordinated and managed six installation crews across various project sites
- Developed detailed schedules and project plans to ensure timely completion of installations
- Conducted performance reviews and introduced training programs to improve team performance
Installer / Project Manager
Consumer's Choice
Vaughan, Ontario
12.2014 - 12.2016
- Led a team of installers, ensuring projects were completed on time and with precision
- Handled project scheduling, procurement, and administrative duties to ensure smooth operations
- Provided customer service support, addressing inquiries and resolving concerns professionally
Education
Master's Degree (Accredited By WES In Canada) - Foreign Economic Activities Management
Odesa National Polytechnic University
Odessa; Ukraine05.2014
Bachelor's Degree (Accredited By WES In Canada) - Management
Odesа Polytechnic National University
Odessa; Ukraine 05.2012
High School -
German Immersion High School
01.2008
Skills
- Field Service Management
- Project Management
- Team Leadership
- Client Relationship Management
- Process Optimization
- Inventory and Procurement Management
- Safety and Compliance Oversight
- Training and Development
- Performance Tracking and Reporting
- Budget Management
- Quality Assurance
- Multilingual Communication
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
German
Limited Working
Accomplishments
- Successfully led over 50 large-scale projects, improving client satisfaction by 30%.
- Reduced project delays by implementing a streamlined scheduling and materials management system.
- Improved team performance through mentorship and the introduction of a comprehensive training program.
Timeline
Field Service Manager
Brock Windows and Doors
01.2023 - 01.2024
Project Manager
Panorama Windows and Doors
03.2020 - 03.2023
Installation Specialist
Canadian Choice Windows and Doors
01.2018 - 03.2020
Installation Manager
Clera Windows and Doors
11.2016 - 12.2018
Installer / Project Manager
Consumer's Choice
12.2014 - 12.2016
High School -
German Immersion High School
Master's Degree (Accredited By WES In Canada) - Foreign Economic Activities Management
Odesa National Polytechnic University
Bachelor's Degree (Accredited By WES In Canada) - Management
Odesа Polytechnic National University