Oleh Solianyk

● Create new role in Vesuvius - Cash Collection Team.

● Recruit and train new joiners for Cash Collection Team.

● Implement a strong strategy of collecting money on overdue invoices.

● Creating Invoice Corrections, Credit Notes and Debit Notes.

● Hosting weekly Overdue call with Vice President Finance

● Weekly reporting about the Overdue situation.

● Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.

● Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.

● Collected on delinquent accounts to reduce overdue balances.

● Developed strong relationships with customers to foster timely payments and account resolution.

● Identified and contacted customers with overdue accounts to address payment status.

● Documented customer payment interactions and account statuses for future reference.

● Maintained consistently high success rate of collecting on overdue accounts.

● Negotiated payment plans with customers to prevent accounts from entering collections.

● Regularly monitored accounts to identify overdue balances and potential areas of risk.

● Worked with customer to create debt repayment plan based on current financial condition.

● Creating and booking orders in the JDE system & SAP A1.

● Creating Offers to the Client after SM request and approval.

● Handling customer requests.

● Handling Sales Manager requests. ( PO, Offers, KPI, Invoices )

● Ensure resolution to customer requests or Sales Manager request.

● Contact with customers or SM via e-mails/phone.

● Updating the information in the system (regarding clients, supplies, pricing).

● Creating PO for our Logistic Team to Order bricks form BRC.

● Creating and sending to the Client: Invoice, credit note, invoice correction.

● Creating Internal Invoice to the Finance department and Client.

● Checking and solving potential issues between client purchase orders and system information.

● Solving issues regarding damaged goods, shipment delayed.

● Handling complaints related to logistics and return transports.

● Offering resolutions for internal updating requests: credit/debit notes, reimbursements.

● Preparing the relevant documents for the orders (export, transport, and customs).

● Daily monitoring the assigned orders and customer requests.

● Planed weekly schedules of customer shipments together with production department.

● Escalating any problem, delays, with production department, shipment department.

● Taking part in daily/weekly German "Crisis calls"

● Reporting to the German Management board.

● Onboarding new employees.

● Participation in the reorganization of the company ( 4 times )

● Co-creating a strategy aimed at process optimization.

• Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.

● KPI inspection ( daily )

● Reporting on key performance indicators.

● Take over team management as a deputy Team Leader.

● Creating and booking orders in the JDE system.
● Creating Offers to the Client after SM request and approval.
● Handling customer requests.
● Handling Sales Manager requests. ( PO, Offers, KPI, Invoices )
● Ensure resolution to customer requests or Sales Manager request.
● Contact with customers or SM via e-mails/phone.

● Updating the information in the system (regarding clients, supplies, pricing).
● Creating PO for our Logistic Team to Order bricks form BRC.
● Creating and sending to the Client: Invoice, credit note, invoice correction.
● Creating Internal Invoice to the Finance department and Client.
● Checking and solving potential issues between client purchase orders and system information.
● Solving issues regarding damaged goods, shipment delayed.
● Handling complaints related to logistics and return transports.
● Offering resolutions for internal updating requests: credit/debit notes, reimbursements.
● Preparing the relevant documents for the orders (export, transport, and customs).
● Daily monitoring the assigned orders and customer requests.
● Planed weekly schedules of customer shipments together with production department.
● Escalating any problem, delays, with production department, shipment department.

● Creating and booking orders in the ERP system.

● Handling customer requests.

● Ensure resolution to customer requests.

● Contact with customers via e-mails/phone.

● Updating the information in the system (regarding clients, supplies, pricing).

● Checking and solving potential issues between client purchase orders and system information.

● Solving issues regarding damaged goods, shipment delayed.

● Handling complaints related to logistics and return transports.

● Offering resolutions for internal updating requests: credit/debit notes, reimbursements.

● Preparing the relevant documents for the orders (export, transport, customs).

● Daily monitoring the assigned orders and customer requests.

● Escalating any problem, delays, inconsistencies.

● Proposing resolution for streamlining activities, taking part in projects to implement new ideas.

● Dealing with standard administration requests.

● Preparation of a suite of standard letters, ensuring German standards are adhered to.

● Delivering service to the clients (insurance company, policy holders, brokers, agents).

● Updating systems with personal data and policy details changes based on received documentation.

● Onboarding of new customers into systems, updating policy holder’s details, resolving premium allocation issues, producing annual policy statements, edit data, handling policy claims.

● Used excellent customer service skills in addressing passengers' needs.

● Provided high-level customer service, resolving issues promptly.

● Research and respond to various high-level policy-related inquiries (eligibility, program, provider, etc.) via telephone and mails.

● Ensure the timely distribution of policy statements, notices and other policy owner communications.

● Improved client fitness levels by developing personalized workout plans and monitoring progress.

● Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.

● Increased client retention through consistent communication, motivation, and support.

● Boosted personal training revenue by promoting additional services to existing clients.

● Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.

● Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.

● Trained clients during strength training, cardio vascular exercise, and stretching.

● Demonstrated proper technique for exercises to avoid injuries.

● Educated clients on proper exercise techniques, reducing risk of injury during workouts.

● Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

● Motivated participants through one-on-one instruction and positive feedback.

● Set up and broke down equipment before and after classes.

● Promoted fitness classes to boost gym attendance.

● Counseled participants on nutrition to help reach fitness goals.

● Assisted with marketing and promoting of classes and services.

● Ordering goods from Poland and Germany.

● Keeping the positive imagine of the company.

● Accepting enquires and tasks by email.

● Searching for new market places.

● Analysis new market places.

● Contact with potential client.