Oleh Lavnik

• Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
• Followed proper sanitation guidelines when handling food items.
• Communicated with chefs regarding any special requests from guests.
• Responded efficiently to guest inquiries and complaints in a professional manner.

• Organizing and set up meeting rooms , social events to meet BEO requirement
• Designating department trainer for new hires
• Assisting with banquet servers shifts whenever needed by management

• Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
• Served beverages and appetizers to guests in an efficient manner.
• Resolved guest complaints to maintain complete customer satisfaction.

• Assisted with hiring, training, scheduling, evaluating, counseling, motivating and coaching employees
• Develop and maintain positive working relationships with others, and support team reach common goals
• Responded and tried to fulfill any special banquet event arrangements
• Inspect and maintain set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems
• Worked collaboratively with fellow leaders and colleagues to resolve customer concerns through service recovery
• Documented pertinent information in appropriate department logbook
• Supervised day-to-day banquet functions

(during pandemic time)

• Responded promptly to inquiries from guests regarding meal options, prices.
• Resolved customer complaints in a professional manner.
• Ensured all orders were accurate, on time, and met the quality standards of the hotel.
• Assisted with menu planning and development of new products and services.

• Controlled inventories of food, equipment & liquor to ensure accurate inventory
• Supervised the delivery of F&B operation to meet brand standards
• Created schedules to optimize productivity
• Assisted with execution of special events for elite ambassadors

(took participate in World Economic Forum )

• Coordinated with vendors regarding food quality and delivery times.
• Supervised and monitored all F&B staff to ensure efficient service delivery.
• Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
• Organized special events, including menu selection and staffing requirements.
• Managed customer complaints or concerns in a timely and professional manner.

• Used Micros to take orders and payments .
• Assisted with training and orientation for new hires
• Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
• Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

• Prepared food for service based on daily specials and chef's needs.
• Distributed food to waiters and waitresses to serve customers.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Kept records of the quantities of food used.