Oleh Isaienko
Calgary,AB
Summary
Skilled in building customer relationships and understanding customer needs. Strong
communication and interpersonal skills for providing superior customer service
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with
experience in customer service and sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Tour Manager
Nick Tours
04.2022 - 03.2023
- Oversaw marketing, PR and location-specific promotions.
- Coordinated accommodations for crew and tour transportation between destinations.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
Hotel Receptionist
Reikartz Group
06.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Account Manager
Epicenter K
08.2013 - 02.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and maintained strong working relationships with professionals within assigned territory.
Hotel Receptionist
Tatiana Hotel
06.2012 - 09.2013
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Education
Engineering Electro Mechanics
Volodymyr Dahl East Ukranian National University
Ukraine Luhansk06.2013
Skills
- Microsoft Office
- Credit Card Transaction Processing
- Special Promotions
- Critical Thinking
- Efficient Service
- Client Accounts
- Client Relations
- Strategic Outreach
- Batch Balances and Reports
- Business Operations
- Vendor Contracts
- Guest Accommodations
Timeline
Hotel Receptionist
Reikartz Group
06.2023 - 08.2023
Tour Manager
Nick Tours
04.2022 - 03.2023
Account Manager
Epicenter K
08.2013 - 02.2022
Hotel Receptionist
Tatiana Hotel
06.2012 - 09.2013
Engineering Electro Mechanics
Volodymyr Dahl East Ukranian National University
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