Oleg Nepotchatykh
Montréal,Canada
Summary
Bilingual professional with expertise in insurance operations and client service. Currently supports documentation processes at Marsh McLennan, specializing in issuing Certificates of Insurance and interpreting policy terms. Strong organizational and analytical skills honed through diverse roles in customer service and technical support. Proven ability to manage high workloads and meet deadlines while communicating effectively in French and English.
Overview
6
6
years of professional experience
Work History
Certificate Specialist - Insurance Operations
Marsh McLennan
Montréal, Canada
07.2024 - Current
- Prepare and issue accurate Certificates of Insurance based on policy coverage, endorsements, and client contracts.
- Review and interpret certificate requests from clients, vendors and third parties.
- Liaise with vendors, landlords, general contractors, certificate holders, and others to clarify COI requirements and manage expectations.
- Evaluate insurance policy terms, conditions, exclusions, and endorsements to ensure proper coverage is reflected on certificates.
- Maintain up-to-date knowledge of CGL, Property, and Auto insurance policies and industry standards.
- Ensure all activities are compliant with company policies, insurance carrier guidelines, and state regulations.
Store Clerk
Geek & Co.
Montreal, Canada
06.2023 - 01.2024
- Process transactions accurately using POS systems, handle cash, credit card transactions, and issue receipts.
- Maintain and organize merchandise displays to enhance product visibility and attractiveness.
- Greet and assist customers in selecting trading cards and related products, providing product information and recommendations.
Internship - Lab Technician
PO-Laboratories
Montréal, Canada
09.2019 - 09.2023
- Conduct biochemical tests and analyses, ensuring accuracy and reliability of results.
- Prepare and handle samples, reagents, and solutions following standard operating procedures.
- Maintain, calibrate and troubleshooting of laboratory equipment such as GC-MS's, HP-LC's and other chromatography based machines.
- Adhere to safety protocols and guidelines, ensuring a safe working environment.
- Record and analyze data, preparing detailed reports for review by senior scientists.
Service Technician
NCR
Montréal, Canada
05.2021 - 12.2021
- Utilized diagnostic tools and software to identify and resolve equipment malfunctions.
- Managed inventory of spare parts and tools, ensuring availability for timely repairs.
- Maintained detailed records of service activities, including repairs, parts used, and time spent on tasks.
- Use of ES Mobility and global service logistics to manage calls, order parts, upholding service/customerbased SLA's with a weekly KPI report and administrative work.
- Servicing, maintenance and repairs of ATM machines, Loto-Québec machines and POS system registers.
- Travel to multiple customer sites to diagnose and repair equipment.
Education
Bachelor's - Physics Engineering
Polytechnique De Montréal
Montréal, QC06-2026
College diploma - Health Science - Applied Sciences
Collège Jean-de-Brébeuf
Montreal, QC07.2019
Skills
- Coi preparation and policy interpretation
- Insurance operations and document compliance
- Customer service and client communication
- Administrative support and data entry
- Workflow prioritization and time management
- Report writing and attention to detail
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Certificate Specialist - Insurance Operations
Marsh McLennan
07.2024 - Current
Store Clerk
Geek & Co.
06.2023 - 01.2024
Service Technician
NCR
05.2021 - 12.2021
Internship - Lab Technician
PO-Laboratories
09.2019 - 09.2023
Bachelor's - Physics Engineering
Polytechnique De Montréal
College diploma - Health Science - Applied Sciences
Collège Jean-de-Brébeuf
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