Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Processed customer service orders promptly to increase customer satisfaction.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Met customer call guidelines for service levels, handle time and productivity.
AM/TEAM LEAD I.T Infrastructure SouthEast/SouthSouth REGION at ECOBANK NIG. LTDAM/TEAM LEAD I.T Infrastructure SouthEast/SouthSouth REGION at ECOBANK NIG. LTD
customer account finance manager at Ecobank PLC ( ECOBANK DEVELOPMENT CORPORATION) EDCcustomer account finance manager at Ecobank PLC ( ECOBANK DEVELOPMENT CORPORATION) EDC