Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Olayinka Owoyomi

Customer service
Toronto,Ontario

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ecobank Nig Ltd
02.2017 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Arts - Banking And Finance

CIBN Chattered Institute of Banker
Nigeria

Bachelor of Science - Management Science

University of Education Wineba
Ghana
07.2014

Ordinary Diploma - Banking And Finance

Federal Polytechnic Ede
Nigeria
08.2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Complaint resolution
  • Microsoft Outlook
  • Product Knowledge
  • Team Development
  • Administrative Support
  • Customer Relationship Management (CRM)

Languages

English
Full Professional

Certification

  • MCAS - Microsoft Certified Application Specialist
  • COSTI Language and Skills Training Services
  • Ecobank Entry Level Certification
  • Ecobank AdvAdvance Level Certification
  • TNSB Certified Negotiation Specialist
  • EcoBizXcel Certificate

Timeline

Customer Service Representative

Ecobank Nig Ltd
02.2017 - 02.2024

Associate of Arts - Banking And Finance

CIBN Chattered Institute of Banker

Bachelor of Science - Management Science

University of Education Wineba

Ordinary Diploma - Banking And Finance

Federal Polytechnic Ede
Olayinka OwoyomiCustomer service