Olayinka Owoyomi
Customer service
Toronto,Ontario
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ecobank Nig Ltd
02.2017 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Banking And Finance
CIBN Chattered Institute of Banker
NigeriaBachelor of Science - Management Science
University of Education Wineba
Ghana07.2014
Ordinary Diploma - Banking And Finance
Federal Polytechnic Ede
Nigeria 08.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Complaint resolution
- Microsoft Outlook
- Product Knowledge
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Certification
- MCAS - Microsoft Certified Application Specialist
- COSTI Language and Skills Training Services
- Ecobank Entry Level Certification
- Ecobank AdvAdvance Level Certification
- TNSB Certified Negotiation Specialist
- EcoBizXcel Certificate
Timeline
Customer Service Representative
Ecobank Nig Ltd
02.2017 - 02.2024
Associate of Arts - Banking And Finance
CIBN Chattered Institute of Banker
Bachelor of Science - Management Science
University of Education Wineba
Ordinary Diploma - Banking And Finance
Federal Polytechnic Ede
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