OLAYINKA OGUNLADE-GEORGE
Toronto,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Credit Analyst knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Looking to bring further success to a company through excellent attention to detail and a keen understanding of regulatory procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional with experience in payroll management and administrative support. Adept at processing payroll, managing employee records, and ensuring compliance with regulations. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in time management, problem-solving, and maintaining confidentiality while achieving results.
Overview
7
7
years of professional experience
Work History
Payroll Administrative Assistant
DELORE QUALITY HEALTHCARE SERVICES
11.2022 - Current
- Prepare paperwork needed to create new employee profile and assisted in orientation program
- Enhanced accuracy in payroll calculations for timely and error-free pay distribution to employees.
- Developed comprehensive reference materials for departmental procedures, enhancing consistency in payroll practices..
- Streamlined payroll processes by implementing efficient data entry and record-keeping methods.
- Established QuickBooks accounting system to reflect accurate financial records.
- Assisted with the preparation of annual tax documents, ensuring compliance with federal and state regulations.
- Balanced reconciliation sheets regularly, ensuring that all discrepancies were quickly identified and resolved.
CREDIT CARD SPECIALIST
CANADIAN IMPERIAL BANK OF COMMERCE, CIBC
06.2022 - Current
- Educate and assist clients using CIBC digital capabilities
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Recommended products and services to meet customers' credit card and banking needs.
- Support customers request for banking services including handling transactions and customer inquiries
- Performs initial problem solving withing given rules/limits & escalates when required
- Assessed client’s financial situation to develop strategic financial planning solutions.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
CUSTOMER SERVICE REPRESENTATIVE
ALLIANCE ONE
11.2021 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Properly directed inbound calls in phone queues to improve call flow
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries.
COMMUNITY SERVICE WORKER
NORTH YORK HARVEST FOOD BANK
01.2020 - 10.2021
- Advised and referred clients to other food agencies and/or community and government services
- Maintained case notes and records statistics
- Trained and supervised volunteers
- Contributed to a supportive and inclusive team, working together efficiently, effectively, and respectfully
- Restocked shelves with produce, arranging in expiry order to reduce waste.
- Adhered to all NYH's and Ontario Health and Safety rules and regulations
- Packaged up nonperishable food items for food bank visitors.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Loaded completed boxes onto pallets prior to departure.
CUSTOMER SERVICE ASSOCIATE
PENGUIN PICKUP
11.2020 - 02.2021
- Received and organized deliveries as per the work instructions
- Notified clients that packages are ready for pick up
- Responded to customer’s email inquiries and issues in a timely manner
- Listened to customer questions and concerns and provided answers
- Handled complaints respectfully while providing solutions
- Created positive interactions with customers
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
RECREATION ASSISTANT
HILLTOP COMMUNITY CENTRE
03.2018 - 10.2018
- Assisted the sports staff coordinator in engaging children and youth
- Helped setup and clean before and after programs
- Assisted in providing a fun and safe environment for children
- Helped in Planning and leading a variety of programs / games
- Ensured children's safety
- Participated in meetings and games
- Interacted with staff and participants
Education
Personal Support Worker
Essor College
07.2021
Community Service Worker Diploma Program -
George Brown College
2021
Christ The King International School
2016
Skills
- Very particular, accurate and detail oriented arithmetically/ mathematically
- Account Reconciliation
- Employee Training
- Strong professional/Personal organizational skills
- Professional attitude and appearance
- Information Updates
- Client Rapport-Building
- Loyalty Programs
- Resolve Complaints
- Accounts Payable
- Payroll Processing
- General Ledger
Timeline
Payroll Administrative Assistant
DELORE QUALITY HEALTHCARE SERVICES
11.2022 - Current
CREDIT CARD SPECIALIST
CANADIAN IMPERIAL BANK OF COMMERCE, CIBC
06.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
ALLIANCE ONE
11.2021 - 02.2022
CUSTOMER SERVICE ASSOCIATE
PENGUIN PICKUP
11.2020 - 02.2021
COMMUNITY SERVICE WORKER
NORTH YORK HARVEST FOOD BANK
01.2020 - 10.2021
RECREATION ASSISTANT
HILLTOP COMMUNITY CENTRE
03.2018 - 10.2018
Community Service Worker Diploma Program -
George Brown College
Christ The King International School
Personal Support Worker
Essor College
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