Olayinka Balogun
Toronto,ON
Summary
Dynamic leader with proven expertise in case and crisis management at Wendys Restaurant, adept at fostering cross-functional collaboration and delivering positive client outcomes. Skilled in clinical assessment and problem-solving, reduced case backlog significantly. Excels in creating supportive environments, ensuring safety, and enhancing service delivery through effective volunteer management and multitasking.
Overview
5
5
years of professional experience
Work History
Manager of Case Management
Wendys Restaurant
12.2021 - Current
- Developed comprehensive case management plans for clients, resulting in improved service delivery and satisfaction.
- Collaborated with cross-functional teams to resolve complex cases, ensuring timely resolution and positive outcomes for clients.
- Reduced backlog of pending cases by implementing efficient triage procedures and prioritizing high-need clients.
- Managed budgetary constraints effectively, allocating funds to maximize impact on client services while minimizing operational costs.
- Led a team of case managers to achieve higher success rates in client outcomes through regular training and performance evaluations.
- Created a supportive work environment that encouraged open communication among team members, fostering collaboration and continuous improvement efforts.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Managed volunteer programs focused on providing community services to underserved populations.
Security Officer
Paragon Security
11.2019 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
BA - Business And Society
York University
Toronto, ON12.2024
Skills
- Case assessment
- Clinical assessment
- Clinical quality incentives
- Payer incentives
- Problem-solving abilities
- Multitasking
- Certified in CPR/AED
- Crisis Intervention
- Volunteer Management
- Direct operations
Languages
English
Full Professional
Timeline
Manager of Case Management
Wendys Restaurant
12.2021 - Current
Security Officer
Paragon Security
11.2019 - 12.2021
BA - Business And Society
York University
Similar Profiles
DAVID WILLIAMSDAVID WILLIAMS
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Bryce ProctorBryce Proctor
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Steven BlackSteven Black
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Janaya GarfieldJanaya Garfield
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA