Dynamic leader with a proven track record at Zenith Bank Plc, excelling in operational excellence and strategic planning. Spearheaded compliance initiatives and operational improvements, enhancing efficiency and customer satisfaction. Skilled in team leadership and organizational development, adept at fostering collaboration and driving significant business outcomes.
-Oversee and direct banking operations and all administrative activity in the branch.
-Ensure compliance with policies and procedures
-Verify and authorize the processing of clearing cheques,duty payment,local and international wire transfers,issuance of managers cheques and all web payments.
-Supervision and authorization of all treasury activities, booking,roll over and liquidation of all classes of deposit.
-Managed the operating cost of the branch.
-Monitor staff performance in liaison with the Human resource department.
-Coordinated and ensured prompt reconciliation of all general ledgers and electronic transactions.
-Supervision of accounts opening, transfers, documentation update and closure.
-Compliance representative,disseminating and monitoring proper implementation of compliance requirements in the branch and zone assigned.
-Conduct Anti-money laundering /combating financing of terrorism training s for staff and branches within my cluster.
-Monitor and report all exceptional on anti-money laundering/combating financing of terrorism, compliance to the CCO.
Receive/pay cash and cheques.
Frontline management and customer enquiries.
Manage day 3to day ATM operations.
Pay western union money transfers.
Process and reconcile taxes and bills payments
Process and payments via online platforms.
Reconciliation of daily transactions and subsequent reporting .
Periodic report of suspicious transactions in line with regulation on money laundering and other policies .
I was able to organise a team bonding exercise for the operations team in my zone ,had a turn out of over 25 staff and these lead to a better collaboration among branches .
In addition to my core duties as Head of Operations I was able to bring in businesses that significantly contributed to the profit of the branch and earned me a commendation letter from the zonal head .