Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

OLAWALE SALIU

Scarborough,Canada

Summary

Highly motivated, goal oriented, meticulous and Passionate IT professional with relevant experience and educational background pertaining to Information Technology. My Growth and development are tailored towards learning the latest technological trends and actively utilizing the knowledge and practical skills gained so far. Looking to work in an environment where I can contribute positively to the company's intended goals and objectives as a team member.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Support Technician

Rogers Communications
05.2022 - 09.2022
  • Provided business clients technical support for problems including network connectivity, Device Configuration, DNS, domain Hosting, and account provisioning
  • Implemented Telephony features and standards based on Business Clients request
  • Monitored and resolved first-level support requests, escalated to tier II for more support
  • Assisted Business Clients in Configuring email clients as well as resolving email Connectivity Issues
  • Escalated Network Outages and Intermittency to Proper Authorities for Remedy
  • Properly Documented all customer Interactions Through salesforce Ticketing System for Future Reference
  • Educated Business Clients on Products and services that could cater to and help improve their daily business activities
  • Ensured high levels of client satisfaction by effectively communicating with them, taking charge of their issues from start to finish, and resolving them quickly and competently.

IT Technical Support Specialist

Swift Network
06.2020 - 03.2022
  • Delivered L1 and L2 Technical support services to organizations and customers across West Africa, in line with agreed SLA contracts
  • Conducted remote monitoring of Network connection
  • Answered all network support-related telephone calls, e-mails, and interfaced with internal/external customers on operational issues and related network events, using the company’s standard operating procedures
  • Assisted customers in identifying issues, troubleshooting, and explaining solutions to restore service and functionality
  • Captured opportunities for additional sales by identifying upsell and cross-sell opportunities during project implementation & rollout with existing accounts
  • Training of staff and customers in IT admin on product knowledge and upgrade
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
  • Responsible for necessary escalation to Network support engineers and following up to ensure that opened tickets are successfully closed within SLA limit.

Network Analyst/Intern

ATIB
03.2017 - 09.2019
  • Configured, managed, and maintained Networking Equipment like routers, switches, and printers
  • Performed basic PC repair, OS installations and Upgrades
  • Responding to network related support via telephone calls and emails
  • Conducted First-level Troubleshooting during technical Issues
  • Generated necessary periodic reports for both internal and external uses.

Education

Cloud Architecture & Administration (Fast-track) -

Seneca College
Toronto, Ontario
12.2023

Computer Systems Technician (Fast-track) -

Centennial College
Toronto, Ontario
04.2022

Electrical/Electronic Engineering (B.Eng.) -

Bells University
07.2018

Skills

  • Cisco Certified Network Associate
  • Knowledge of TCP/IP, VOIP, DHCP, LAN, VLAN, VPN, IP Applications
  • Knowledge of Windows, Web Server, Windows Server 2016, Unix/Linux
  • Solid Understanding of Cloud Principles, Including Azure, and AWS
  • Comprehensive knowledge on Implementation of Automation tools like Terraform, Ansible
  • Installation, Configuration and Troubleshooting of Windows and Linux Systems
  • Knowledge of IT security Practices and Principles
  • Application of CRM tools Salesforce, Zendesk, Jira
  • Comprehensive knowledge of the software development lifecycle, encompassing Waterfall, Iterative, Incremental, and Agile (Scrum) methodologies
  • Knowledge of the ITIL v4 framework with a comprehensive approach to service management via an end-to-end operating model for the creation, delivery, and ongoing development of technology enabled products and services
  • In depth understanding and Application of Active Directory Management
  • Providing IT related support to end users via email or phone call
  • Customer service Oriented
  • Remote Network Monitoring using tools like Tier 2, Tech insight, Citrix gateway
  • Ability to meet Deadlines and exceed Expectations
  • Team Player with Positive Attitude and willingness to contribute to team’s Success
  • Strong Problem Solving and Critical Thinking Abilities
  • Excellent Organizational, Written, and verbal Communication Skills
  • Ability to Multitask and thrive in a fast-paced Environment

Websites

Certification

  • Information Technology Infrastructure Library, ITIL v4, In view
  • Cisco Certified Network Associate (CCNA), Cisco, CSCO13586526

Timeline

Business Support Technician

Rogers Communications
05.2022 - 09.2022

IT Technical Support Specialist

Swift Network
06.2020 - 03.2022

Network Analyst/Intern

ATIB
03.2017 - 09.2019

Cloud Architecture & Administration (Fast-track) -

Seneca College

Computer Systems Technician (Fast-track) -

Centennial College

Electrical/Electronic Engineering (B.Eng.) -

Bells University
  • Information Technology Infrastructure Library, ITIL v4, In view
  • Cisco Certified Network Associate (CCNA), Cisco, CSCO13586526

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OLAWALE SALIU