OLAWALE MUBARAK ABIODUN
Montreal,QC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BELL
Montreal, QC
02.2024 - 10.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Developed positive relationship with customers through friendly interacations.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Yetty Global Export and Import Service
LAGOS
03.2023 - 08.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
LOYOLA COLLEGE IBADAN
IBADAN 07-2018
Skills
- Active listening
- Relationship building
- Complaint handling
- Time management
- Respect
- Team collaboration
- Time management
- Customer relations
- Probelm solving
- Effective communication
- Adaptable
Languages
English
Timeline
Customer Service Representative
BELL
02.2024 - 10.2025
Customer Service Representative
Yetty Global Export and Import Service
03.2023 - 08.2023
High School Diploma -
LOYOLA COLLEGE IBADAN