Olawale Ige
Kamloops,BC
Summary
Customer service Manager|Insurance Management| Business Management ,Business manager and insurance expert with over twelve years of experience in managing risk and assets of organization through sale of insurance products. Client centric professional with expertise in providing adequate insurance cover for clients and supporting them all through the claims process.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing/sales
Foer’s Pharmacy
07.2020 - 12.2023
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Delivered superior customer service to retain existing customers and attract future customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Project Manager– Financial Institution
Leadway Assurance Company Limited
02.2019 - 04.2020
- Provided customer relationship management services to bank clients and account officers
- Managed Bancassurance representatives
- Liaised with General & life underwriting and operation departments on client's policies
- Handled enquiries and complaints from the bank clients and client support officers
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Bancassurance Manager
Leadway Assurance Company Limited
07.2015 - 04.2019
- Managed Bancassurance relationship between Leadway and Stanbic bank
- Coordinated & Facilitating Bancassurance Products Training within & outside Lagos for Bancassurance Agents, Relationship Managers, Branch Managers & Direct Sales Representatives
- Monitored the operations of underwriting of Bancassurance to ensure the adequacy and effectiveness
- Liaison with Stanbic Bank on Business development and enquiries on Bancassurance related Issues
- Periodic routine check/visit to all Stanbic bank Branches to monitor and access each agent's performance & attend to any enquiries from both the bank Relationship and branch managers
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Cross-trained existing employees to maximize team agility and performance
- Propelled continuous improvements and strategically capitalized on current market trends, resulting in achieving organizational goals
- Communicated best practices among on-site and external personnel to align efforts and goals
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Team Lead
Leadway Assurance Company Limited
09.2009 - 06.2015
- Grew income by 88% and delivered profitable revenue streams within financial institutions
- Ensured effective cross sell of insurance products and services across all major product lines
- Effectively analyzed and solve customer issues relating to general policies and insurance business plans
- Analyzed Leadway products to customers with no forehand knowledge of the product
- Delivered high quality advice and support to customers
- Sold insurance Policies and pension schemes
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Developed monthly and daily production output plans to deliver on customer service and financial metrics
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Higher National Diploma (HND) - Accounting
The Federal Polytechnic, Ede
National Diploma - Accounting
The Federal Polytechnic, Kaura
Skills
- Change Management
- Relationship Management
- Risk Analysis and Management
- Insurance Underwriting and Claims
- Process Development & Improvement
- Strategic Planning
- Project Management
- Microsoft Applications (Word, Excel, PowerPoint etc)
- Microsoft Applications
- Business development
- Business plans
- Customer relationship management
- Client support
- Direct Sales
- Financial Management
- Insurance
- Policies
- Process Development
- Quality Assurance
- Risk Analysis
- Relationship building and management
- MS Office
- Planning and Coordination
- Multitasking abilities
- Teamwork
- Excellent work ethic
- Leadership
- Organization and Time management
Certification
- Project Management Professional PMP
- Certified Information Systems Auditor (CISA)
Timeline
Marketing/sales
Foer’s Pharmacy
07.2020 - 12.2023
Project Manager– Financial Institution
Leadway Assurance Company Limited
02.2019 - 04.2020
Bancassurance Manager
Leadway Assurance Company Limited
07.2015 - 04.2019
Team Lead
Leadway Assurance Company Limited
09.2009 - 06.2015
Higher National Diploma (HND) - Accounting
The Federal Polytechnic, Ede
National Diploma - Accounting
The Federal Polytechnic, Kaura
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