Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Olatunji Tunde Wale

MISSISSAUGA,Ontario

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Adaptable managing multiple tasks and ensuring success for the company ,Highly motivated in ability coordinating solving all kind of issues

Overview

16
16
years of professional experience

Work History

Warehouse Clerk

AMAZON
Aachen, GERMANY
10.2022 - 12.2023
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Coordinated with vendors regarding product availability and delivery schedules.
  • Updated existing records with new information as needed.
  • Prepared outgoing orders for shipment according to customer specifications.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Help Desk Support Technician

Default System Tech
Lagos, Nigeria
02.2011 - 01.2016
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Resolved customer complaints via phone or email correspondence in a timely manner.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Utilized remote desktop support tools to access customer computers remotely for diagnosis and repair.
  • Maintained accurate records of customer interactions using helpdesk tracking software.

Technical Assistant

Bashland International Limited
LAGOS, Nigeria
08.2007 - 12.2010
  • Resolved customer complaints via phone or email in a timely manner.
  • Provided customer and end-user support, resolving technical issues efficiently.
  • Maintained front desk to provide positive first impression.
  • Monitored office services mailbox for business support needs and requests.
  • Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
  • Maintained accurate records of all repairs performed on computers.
  • Conducted quality assurance tests on new software and hardware.

Education

Certificate - Integrated Langauge Course

Akademischer Verein Euregio
Aachen,Germany
02-2024

Diploma - Languages And Culture

KROK University
Kyiv, Ukraine
09-2020

Diploma - Information Technology

National Institute of Information Technology
LAGOS, NIGERIA
03-2016

High School Diploma -

Holy Angels College
Nigeria
01-2007

Skills

  • Time Management
  • Physical Fitness
  • Team Supervision
  • Teamwork and Cooperation
  • Customer Support
  • Database Management
  • Maintaining equipment
  • OSHA Regulations
  • Data Entry
  • Emergency Response

Languages

English
Professional
German
Limited
Ukrainian
Limited

References

References available upon request.

Timeline

Warehouse Clerk

AMAZON
10.2022 - 12.2023

Help Desk Support Technician

Default System Tech
02.2011 - 01.2016

Technical Assistant

Bashland International Limited
08.2007 - 12.2010

Certificate - Integrated Langauge Course

Akademischer Verein Euregio

Diploma - Languages And Culture

KROK University

Diploma - Information Technology

National Institute of Information Technology

High School Diploma -

Holy Angels College

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Olatunji Tunde Wale