Olatunji Olalemi
Winnipeg,Manitoba
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connect Marketing Services
Toronto, BC
03.2018 - Current
- Answered incoming customer inquiries in a professional and timely manner.
- Provided customers with product and service information.
- Processed customer orders accurately and efficiently.
- Resolved customer complaints via phone, email, mail or social media.
- Assisted customers with account maintenance tasks such as address changes, billing adjustments and payment processing.
- Maintained daily records of customer interactions, transactions, comments and complaints.
- Suggested solutions when a product malfunctioned or service issue arose.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
Sales Associate
Make It Snappy
05.2020 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Helped customers find specific products, answered questions and offered product advice.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Graduate Certificate - Project Management
Centennial College
Scarborough12-2023
Master of Science - Public And International Affairs
University of Lagos
Lagos, Nigeria12-2019
Bachelor of Arts - Philosophy
Lagos State University
Lagos, Nigeria12-2016
Skills
- Complaint Handling
- Payment Processing
- CRM Software
- De-Escalation Techniques
- Effective Communication
- MS Office
- Salesforce CRM
- Attention to Detail
- Inbound and Outbound Calling
Affiliations
- Avid basketball lover
- Console gamer
- Adventurer
- Travelling the world
- Hiking and mountain climbing
- Road trips
Accomplishments
- Best customer representative four times consecutively
- Best sales agent of the month twice
Languages
English
Full Professional
Additional Skills
- Strong interpersonal and relationship-building skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with strong organizational skills.
- Flexible and adaptable to changing priorities and environments.
Timeline
Sales Associate
Make It Snappy
05.2020 - 12.2023
Customer Service Representative
Connect Marketing Services
03.2018 - Current
Graduate Certificate - Project Management
Centennial College
Master of Science - Public And International Affairs
University of Lagos
Bachelor of Arts - Philosophy
Lagos State University
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