Dynamic Computer Technician with a proven track record at Pride Duct Cleaning Inc, excelling in hardware repair and remote support. Recognized for enhancing system performance and customer satisfaction through meticulous troubleshooting and attention to detail. Committed to continuous improvement and delivering innovative solutions in fast-paced environments.
Work History
Computer Technician
Pride Duct Cleaning Inc
05.2025 - Current
Linked computers to network and peripheral equipment.
Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Resolved technical issues for clients through remote support, increasing customer satisfaction.
Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Technician Support Representative
Teleperformance (Samsung)
12.2024 - 05.2025
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Optimized system performance thorough testing and analysis.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Streamlined processes by implementing efficient workflows and improving technician training programs.
Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Worked with diverse types of weather and ground conditions.
Conducted research to identify innovative technologies and equipment.
Checked, repaired and repacked survival equipment to meet specifications.
Researched and implemented new technologies and equipment.
Liaised with internal departments to optimize productivity and efficiency.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.