Olatunde Salami
Toronto,ON
Summary
Senior Business Analyst with 8+ years of experience leading requirements discovery, systems analysis, and functional design across complex, rules-based enterprise platforms. Proven expertise in Agile delivery environments, translating complex business and regulatory needs into user stories, functional specifications, prototypes, and system documentation that drive measurable improvements in service delivery and customer experience. Strong background in ServiceNow ITSM, large-scale system integrations, stakeholder management, and cross-functional leadership, with a track record of delivering high-quality solutions aligned to business strategy and technical standards.
Overview
9
9
years of professional experience
Work History
Senior Business Analyst/ Scrum Master
XPROWIN Consulting
07.2023 - 09.2025
- Led cross-functional teams through requirements discovery, stakeholder workshops, and solution design for ServiceNow ITSM implementations, ensuring alignment between business objectives, technical standards, and delivery outcomes.
- Conducted in-depth systems analysis across Incident, Problem, Change, Request, Knowledge, and CMDB modules, redesigning workflows that reduced incident resolution time by 32%.
- Defined and managed complex user stories, acceptance criteria, and functional specifications, improving sprint delivery accuracy by 25% in a mature Agile environment.
- Owned and prioritized the product backlog, facilitating sprint planning, backlog refinement, and retrospectives, while maintaining 95% sprint commitment reliability.
- Performed user research and stakeholder interviews, contributing to persona development and journey mapping to improve service delivery and self-service adoption.
- Collaborated with stakeholders to develop prototypes and workflow designs for user validation prior to implementation.
- Partnered with development and QA teams to triage incidents, manage defects, and resolve production issues, achieving a 90% first-pass UAT success rate.
- Coordinated and led User Acceptance Testing (UAT) across multiple business units, reducing post-release defects, and ensuring business readiness.
- Supported ServiceNow platform upgrades and enhancements, delivering zero critical post-deployment issues through rigorous impact analysis and testing.
- Produced and maintained system documentation, user guides, and operational procedures to support ongoing system use and training.
- Standardized ITSM processes across five departments, improving audit readiness, regulatory compliance, and operational consistency.
- Mentored junior analysts, and guided stakeholders in translating business needs into actionable technical deliverables.
Intermediate Business Analyst
XPROWIN Consulting
03.2017 - 09.2023
- Led requirements gathering and functional design for large-scale enterprise systems, including Product Catalogue Management and Warehouse Management Systems, improving data accuracy by 20%, and enabling real-time inventory visibility.
- Analyzed complex business rules, integrations, and data flows, identifying risks, dependencies, and impacts across interconnected systems.
- Acted as the primary liaison between business stakeholders, product managers, and technical teams to ensure solutions met business, operational, and customer needs.
- Conducted As-Is and To-Be process analysis, identifying gaps, and recommending scalable system and process improvements.
- Authored comprehensive BRDs, FRDs, use cases, UML diagrams, process models, and UAT plans, supporting both Agile and hybrid SDLC delivery models.
- Supported the selection, implementation, and integration of ordering and fulfillment technologies, reducing order fulfillment time by 25%.
- Developed and executed system testing and UAT strategies, ensuring that business requirements were accurately reflected in the delivered solutions.
- Prioritized requirements using MoSCoW and ranking techniques, balancing competing priorities, and maximizing business value.
- Assisted in preparing business cases, training materials, and system documentation for diverse technical and non-technical audiences.
Education
Bachelor of Science - Computing And Information Systems
University of Portsmouth
Hampshire, UK06-2021
Advanced Diploma - Software Development
Aptech Worldwide
Lagos, Nigeria05-2009
Skills
Requirements and systems analysis
- Requirements Elicitation & Functional Design
- Business & Functional Specifications (BRD / FRD)
- User stories and acceptance criteria
- Rules-based and enterprise system analysis
- Impact and feasibility assessment
Agile & Delivery
- Agile / Scrum (Mature Agile Environments)
- Sprint Planning, Reviews & Backlog Refinement
- Product Backlog Management & Prioritization
- MoSCoW & Value-Based Prioritization
User-Centered Design
- User Research & Stakeholder Workshops
- Personas & Journey Mapping
- Prototyping & User Validation
- As-Is / To-Be Process Mapping
Technical & Platform Expertise
- ServiceNow ITSM (Incident, Problem, Change, Request, CMDB, Knowledge)
- Service Catalogue & Service Portal
- System Integrations & Data Flows
- COTS & Web-Based Applications
Leadership & Communication
- Cross-Functional Team Leadership
- Stakeholder & Executive Engagement
- Incident Triage & Issue Resolution
- Documentation, Training & User Manuals
Timeline
Senior Business Analyst/ Scrum Master
XPROWIN Consulting
07.2023 - 09.2025
Intermediate Business Analyst
XPROWIN Consulting
03.2017 - 09.2023
Bachelor of Science - Computing And Information Systems
University of Portsmouth
Advanced Diploma - Software Development
Aptech Worldwide