Summary
Work History
Education
Skills
Languages
Timeline
Generic

Olatubosun Osibogun

Ottawa

Summary

Proven customer service expert from BEDKAL DIVINE HOSPITAL, adept in critical thinking and problem resolution, significantly enhancing customer loyalty. Excelled in high-stress situations, leveraging active listening and dispute resolution skills to achieve notable customer satisfaction. Demonstrated proficiency in data entry and prioritization, contributing to streamlined operations and positive client outcomes.

Work History

Customer Service Representative

BEDKAL DIVINE HOSPITAL
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Executive

DANGOTE CEMENT
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Customer Service Officer

PEPSI COLA
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Representative

ETHOPIA AIRLINE
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

DIPLOMA - MEDICAL LABOATRY ASSISTANT

CJ HEALTHCARE COLLEGE
Toronto, ON
08.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Payment processing
  • Customer satisfaction measurement
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Data collection
  • Prioritization
  • De-escalation techniques
  • Dispute resolution
  • Account updating
  • Order fulfillment

Languages

English
Full Professional

Timeline

Customer Service Representative

BEDKAL DIVINE HOSPITAL

Customer Service Executive

DANGOTE CEMENT

Customer Service Officer

PEPSI COLA

Customer Service Representative

ETHOPIA AIRLINE

DIPLOMA - MEDICAL LABOATRY ASSISTANT

CJ HEALTHCARE COLLEGE

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Olatubosun Osibogun