Olashope Ebitanmi
Calgary
Summary
Over 9 years' coordinating the operations of remittance activities in over five countries preparing, and analyzing reports, managing cash flow, databases, and reconciling accounts. Experienced in planning, document organization, executive support, customer service, and problem solving. Worked on datasets using Excel and Power BI. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Small Medium Business Support I
Shaw Buisness
12.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed efficiently to complete task within time lines.
- Assisted customers and ensured requests are completed to leave the customers with good experience.
Enterprise Billing
Shaw Business
09.2021 - Current
- Identifying various services, prices and the billing techniques in generating work orders and invoices
- Verifying and validating work orders to align with contracts using Salesforce
- Review new, modified and cancelled billing services on test invoices for accuracy prior to final production of invoices being issued to customers.
Business Development Officer
TCF Financial Services
06.2018 - 12.2019
- Identified new market opportunities through researching and made contact to increase our client base
- Followed through on documentation processes and ensured guidelines are adhered to
- Generated periodic reports using excel Microsoft Excel to recommend corrective actions, improvements, and recommendations.
Head of Operations/Customer Support
StarPay Transfer Limited
06.2012 - 05.2018
- Created logs to monitor unsatisfied customer and analyzed results, generated reports to proffer solutions to related customers' complaints for better service
- Tracked trends of flow of transactions by monitoring and analyzing reports, proffer productive solution to challenges aiming at customers' sustenance
- Processed orders, complaints and applications as well as identifying customers' needs, to make recommendation on the product that best suit
- Managed, monitored digital databases and physical file systems for easy access, thereby reduced the turnaround time as well as easy retrieval
- Listened patiently to customer's challenges, resolved complaints and ensured they have feedbacks in the shortest possible time to ensure customer retention.
Customer Service Officer
Starpay Transfers
05.2009 - 06.2012
- Delivered good customer service by calling customers an average of 50 calls daily and assisted them through the process of collection of funds; efforts resulted in consistent customer satisfaction
- Ensured customers are served appropriately in a timely fashion, and follow up to get feedback
- Liaised with customers by calling in for feedback and aligned the results to company's goals, this increased the customer base significantly
- Monitored work procedures and priorities; ensured deadlines are met.
Education
Project Management
Knowldgehut
10.2023
Career Services Program -
Calgary Immigrant Women's Association
01.2021
Bachelor of Technology in Quantity Surveying -
Federal University of Technology Minna
01.2003
Skills
- Collaborated with steering committees to track trends, volume of transactions, analyzed reports, and offer productive solutions to challenges aiming at customer's sustenance
- Analyzed exchange rates generated on the blotter as compared to other markets to ensure rates offered are competitive
- Addressed and resolved customer inquiries and concerns in a friendly professional, and timely manner, corresponded with the partners and maintained a strong working relationship
- Time Management
- Task Prioritization
- Organizational Skills
- Problem-Solving
- Analytical Thinking
Certification
- Utiva data Incubator and Accelerator, 2020
- ICA Advance Certificate in Business Compliance, 2019
- International Compliance Certification, 2018
Languages
English
Professional Working
Affiliations
- Project Management Institute
Timeline
Small Medium Business Support I
Shaw Buisness
12.2021 - Current
Enterprise Billing
Shaw Business
09.2021 - Current
Business Development Officer
TCF Financial Services
06.2018 - 12.2019
Head of Operations/Customer Support
StarPay Transfer Limited
06.2012 - 05.2018
Customer Service Officer
Starpay Transfers
05.2009 - 06.2012
Project Management
Knowldgehut
Career Services Program -
Calgary Immigrant Women's Association
Bachelor of Technology in Quantity Surveying -
Federal University of Technology Minna
Volunteer Experience
Immigration Services Calgary, 07/2021, Present
PMP Memeber
I recently completed my PMP training with Knowledge hut, one of the registered training in November 2023.
Volunteer Experience
Immigration Services Calgary, 07/2021, Present
PMP Memeber
I recently completed my PMP training with Knowledge hut, one of the registered training in November 2023.
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