Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Olaoluwa Joshua Onanuga

Calgary,AB

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Business Development Officer

Moo Techpreneur Inc.
Toronto, Ontario
09.2019 - Current
  • Developed and implemented new sales strategies to increase revenue.
  • Identified potential customers and initiated contact with them to explore opportunities for business development.
  • Conducted market research and competitive analysis to identify areas of improvement in the sales process.
  • Assisted in developing sales plans, budgets, and forecasts for assigned products or services.
  • Negotiated contracts and agreements with clients to secure long-term relationships.
  • Provided customer service support to existing accounts by responding promptly to inquiries, resolving issues, and providing follow-up information as needed.
  • Maintained accurate records of all sales activities including customer contacts, presentations, sales leads, account statuses.
  • Organized regular meetings with clients to discuss their needs and present solutions that meet those needs.
  • Performed detailed analysis of customer data and generated reports based on findings for management review.
  • Utilized CRM software to track customer interactions, manage leads and prospects, analyze performance metrics.
  • Researched industry trends and competitor offerings in order to develop effective pricing strategies.
  • Monitored competitors' activities closely in order to gain insights into their strategies and tactics.
  • Created presentations highlighting key features of products and services in an effort to persuade prospects into making a purchase decision.
  • Gathered feedback from customers regarding their experience with our products and services in order to improve upon them going forward.
  • Built strong relationships with vendors and suppliers that could be leveraged for negotiating better terms and prices for goods and services.
  • Reviewed monthly financial statements and made recommendations on how best to optimize resources available towards achieving desired goals.
  • Ensured compliance with company policies and procedures pertaining to the sale of products and services.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Recognized security risks to properly handle situations.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Account Coordinator

Amazon
Calgary, Alberta
06.2019 - 09.2019
  • Managed client relationships by providing timely responses to inquiries.
  • Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
  • Generated monthly financial statements for review by senior management.
  • Provided support to internal auditors during audit process and prepared required documents as requested.
  • Analyzed customer creditworthiness through financial statement reviews and credit bureau reports.
  • Prepared weekly cash flow projections for use in forecasting future cash needs.
  • Assisted other departments with ad hoc projects related to finance or accounting operations.
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.

Client Relationship Manager

Guaranty Trust Bank plc
Lagos, Nigeria
01.2016 - 02.2019
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Identified new business opportunities through research and analysis of client needs.
  • Maintained accurate records of client interactions and transactions.
  • Provided timely responses to customer inquiries, requests, and complaints.
  • Negotiated contracts with clients for various services.
  • Resolved complex issues between customers and internal teams in a timely manner.
  • Monitored customer feedback to identify areas for improvement in service quality.
  • Conducted regular meetings with clients to discuss their current requirements.
  • Assisted in the development of marketing strategies aimed at increasing customer loyalty.
  • Collaborated with stakeholders across departments to ensure high-quality customer service delivery.
  • Participated in training sessions with staff members on topics related to client relationship management.
  • Served as an escalation point for unresolved customer issues or disputes.
  • Generated monthly performance reports on key metrics such as sales volume, revenue growth.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.

Client Care Specialist

Guaranty Trust Bank plc
Lagos, Nigeria
08.2014 - 01.2016
  • Provided customer service to clients via telephone and email.
  • Assisted clients with product inquiries and troubleshooting.
  • Tracked client requests through ticket system, ensuring accurate resolution of each case.
  • Researched and resolved complex technical issues for clients in a timely manner.
  • Maintained professional communication with clients throughout the entire resolution process.
  • Developed and implemented customer service policies as needed.
  • Collaborated closely with other departments to ensure prompt resolution of customer issues.
  • Compiled feedback from customers on product satisfaction, quality, and usability.
  • Escalated unresolved customer complaints to higher-level team members as needed.

Compliance Officer

Guaranty Trust Bank plc
Lagos, Nigeria
12.2013 - 08.2014
  • Conducted regular internal audits to ensure compliance with established standards.
  • Assessed the effectiveness of existing processes and procedures related to compliance.
  • Provided guidance on regulatory requirements for business operations.
  • Advised management on best practices in compliance-related matters.
  • Drafted reports summarizing findings from audit reviews and investigations.
  • Conducted risk assessments to identify areas of noncompliance or vulnerability.
  • Identified gaps in existing controls and recommended corrective actions as needed.
  • Maintained detailed records regarding all activities associated with compliance initiatives.

Education

MBA - Business Administration

University of Lagos
Lagos, Nigeria
06-2020

Bachelor of Science - Education

Ahmadu Bello University
Sokoto, Nigeria
11-2011

Bachelor of Science - Physiology

University of Ilorin
Kwara, Nigeria
06-2010

Skills

  • Effective customer communication
  • Problem-solving aptitude
  • Business Analysis
  • CRM Software
  • Database Management
  • Sales Strategies
  • Client Support
  • Service Recommendations
  • Service Level Agreements
  • Client Relationship Management
  • Loan Processing
  • Portfolio Management
  • Credit analysis
  • Sales and Marketing
  • Risk Mitigation
  • Teamwork and Collaboration
  • Analytical Thinking
  • Active Listening

Affiliations

  • Client Meetings and Consultations
  • Portfolio Review and Strategy Development
  • Business Development and Networking
  • Cross-Selling and Up-Selling

Accomplishments

We consistently exceeded deposit mobilization budget to grow balance sheet, through value chain banking and recorded well over 100% of deposit targets in 2014, 2017 and 2018.

We habitually met Credit targets i.e time, term loan and mortgage credit availment in 2016, 2017 and 2018.

Well-known at the Retail division of Guaranty Trust Bank plc for my strong business acumen with respect to structuring credit applications as well as spotting opportunities for business growth.

Was recognized as the Prospecting Champion in the Retail Banking Group in Guaranty Trust Bank Plc between 2015 and 2016 as I signed-on several top tier retail accounts.

Was nominated as part of the Management Retreat Team in November 2018 to invent Top Innovative Ideas for the bank.

Was awarded a letter of outstanding performance 2017/2018 by the Divisional Head.

Certification

Tom Associate Lagos, Nigeria

Business Writing and Presentation Skill 2015

Guaranty Trust Bank Plc Lagos, Nigeria

Basic Accounting Principles 2013

Selling and Negotiation Skills 2015

Anti-Money Laundering and Terrorist Financing 2015

  • Canadian Investment Funds Course CIFC

International Federation of Stock Exchanges | Calgary, AB | September 2019

  • Project Management Professional PMP from PMI
  • Professional Scrum Master I (PSM I)
  • SAFe Agilist 5.1 certified
  • ITIL V4 Certified

References

References available upon request.

Timeline

Sales Business Development Officer

Moo Techpreneur Inc.
09.2019 - Current

Account Coordinator

Amazon
06.2019 - 09.2019

Client Relationship Manager

Guaranty Trust Bank plc
01.2016 - 02.2019

Client Care Specialist

Guaranty Trust Bank plc
08.2014 - 01.2016

Compliance Officer

Guaranty Trust Bank plc
12.2013 - 08.2014

MBA - Business Administration

University of Lagos

Bachelor of Science - Education

Ahmadu Bello University

Bachelor of Science - Physiology

University of Ilorin

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Olaoluwa Joshua Onanuga