Olaoluwa Adedeji

Design and Implementation of Property Management System
The goal of this project was to optimize and digitize the business process of a property management company.
As a business Analyst on the project, I was responsible for the following tasks:
• Identified various stakeholders impacted by the project
• Analyzed each stakeholder with power interest grid
• Supported the PM to draw up the project charter, project communication plan
• Elicited requirement from the stakeholders
• Analyzed and documented elicitation results
• Performed a document walkthrough to validate business analysis information gathered during elicitation
• Distilled and documented high-level business requirements
• Performed gap analysis to identify business needs, and defined requirements for the proposed system
• Modeled use cases for the proposed system based on identified needs and business challenges
• Recommended solutions and action plan based on the designed process
• Conducted JAD sessions to communicate proposed system workflows and functional specifications to the stakeholders
Business Outcome: Deployment of property management system that automated the manual activities of the company resulting in improved revenue by 50% and helped block income leakages while productivity is improved.

Contracts Management System Implementation
The objective of this project was to design a custom solution to manage contracts issuance and execution for the procurement department of an organization
As a business Analyst on the project, my responsibilities were:
• Identified and analyzed stakeholders using power/interest grid
• Modelled the to-be contract management system process using a swim lane diagram
• Modelled a use case diagram to depict the proposed functionalities of the new system
• Defined pages/screens for the system and designed a mock up or prototype for each page/screen
• Facilitated walkthroughs with the stakeholders to validate designs and elicit further key requirements and.
• Managed change and enhancement requests
Business Outcome: Delivered clearly documented requirements and designs that enabled the development team to build a customer-focused product that improved customer satisfaction rating by 20%

Selection and Evaluation of Property Management System
The goal of the project was to research. select, evaluate, and recommend a property management system software that aligns with the goal and requirement of our client
As a business analyst on the project, my responsibilities were:
• Elicited high level requirement from the stakeholders
• Analyzed and document elicitation results
• Performed a document walkthrough to validate business analysis information gathered during elicitation
• Researched and documented the core features of a typical property management system
• Shortlisted potential solution options base on the market scan
• Conducted a fit-gap analysis to assess the fitness of software to client’s goals
• Recommended a solution based on the fit-gap analysis
• Recommended procurement and implementation considerations
Business Outcome: Successfully recommended a software solution that meets the budget and goal capabilities of our client.

Design and Documentation of End User Manual
The goal of this project was to elicit and document the procedure for performing transactions on a system for the accounting department.
As a business Analyst on the project, I was responsible for the following tasks:
• Identified various stakeholders that use the system, their roles, and activities
• Planned and prepare for elicitation with stakeholders
• Conducted elicitation sessions to document how each user use the system
• Prepared a draft copy of the user manual
• Validated user manual draft copy with stakeholders and solution vendor representative
• Highlighted areas of knowledge gaps during the project
• Updated the draft user manual
• Planned and scheduled training sessions to share the user manual documents
• Agreed and documented roles and responsibilities around document governance
• Signed off document with the business team
Business Outcome: Documented user training manual that captured the key system processes and useful for employee onboarding andandtraining, this resulted in reduced error rate in posting transactions by 15% within the first quarter

• Elicited candidate profile details from hiring manager
• Documented the job requisition based on information elicited from Hiring managers
• Assess the candidates resume to check fitness with hiring managers requirement
• Conducted resume selection of applicants in line with high level job requirements
from the hiring managers
• Presented candidates for either virtual or in-person selection to the hiring team
• Promptly engaged with all stakeholders throughout the hiring process
• Hired employees and initiated new hire onboarding process
• Performed gap analysis on attrition to support management in developing and
implementing personnel policies and procedures

• • Elicited customer needs to provide them with services that meets their intended purpose
  • Performed needs analysis to understand gaps and proffer bespoke solutions
  • Performed root cause analysis to analysis complaints from customers and
  recommend solutions to mitigate such from recurring
  • Developed product demonstrations and presentations for customers in line with
  verified requirements
  • Used excellent communication skill to engage with stakeholders internally and externally to build relationships
  • Developed new strategies for customer retention activities via excellent process
  mapping to identify areas of improvement

Process Improvement
The objective of the project was to improve a manual process of auditing internal procedure within the department.
• My responsibilities as BA include but not limited to the following:
• Planned the project approach with other team members
• Identified and analyzed the project stakeholders using the power/interest grid
• Modeled the current state to identify gaps. pain points and high-level business requirement
• Verified and validated the business requirements with stakeholders
• Recommended an enhanced digitized procedure by creating a prototype with the support of the IT department
• Performed testing of the enhanced process in alignment with the requirements of the
stakeholders before “Go Live”