OLANREWAJU OSO
Saint John,NB
Summary
An experienced technical support specialist with strong interpersonal communication and time management skills that allow for effective customer service management and IT problem solving. Versatile Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
10
10
years of professional experience
Work History
Field Service Technician
NCR Corporation
08.2023 - Current
- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment like ATM and self-checkout systems within an assigned territory
- Perform maintenance repair and system overhaul
- Manage everything from network faults and traffic, to configuration, security, and remote system access.
Supply Chain Assistant
Fastenal
02.2023 - 08.2023
- Answer inquiries and provide information to customers
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Inspect and verify incoming goods against invoices or other documents
- Route goods to appropriate storage areas
- Address customers' complaints or concerns
- Pack goods to be shipped and unpack received goods
- Access and process information.
Profit Centre Manager (Retail Banking)
United Bank for Africa
08.2018 - 12.2022
- Interact with customers via phone call, mail and in-person to resolve complaints and answer enquiries
- Coordinates activities of Direct Sales Executives/Relationship officers posted to their areas to achieve the sales targets of the bank
- Develops coordinated strategies for cluster market penetration to Achieve set targets
- Drives conceptualization and execution of market storms as a key driver of sales
- Accountable for all product sales metrics, of his team, as applicable
- Effectively qualified, profiled and managed clients matching their needs appropriately to the bank's products and services
- Increased the bank's bottom line by cross-selling and up-selling products and services to match customers' needs
- Managed clients' accounts, devising appropriate strategy to ensure a sustained growth in their financial portfolio.
Service Desk Support
Sam Lawon & Co
09.2016 - 07.2018
- Network support, configuration, link integration, troubleshooting and fault resolution
- Power support and audit of UPS, stabilizer and inverter
- Application installation/upgrade
- Interface between network vendors and organization for adequate link availability etc
- Performs basic network configuration procedures for the user
- Performs component diagnosis and replacement recommendation where necessary to vendor for actions
- Maintain a strong working relationship internally and externally across different IT function groups, business functions and external service vendors
- Assists assigned users in the use of computer software, including standard office software, network and systems client software.
Service Desk Support Intern
Sam Lawon & Co
03.2015 - 08.2016
- Shadowed Senior IT officer in the daily operations of the department
- Assisted with installation of software and general maintenance of computers in the office
- Performed general administrative duties
- Assisted IT team with configurations and troubleshooting for end-users
- Responded to user questions and resolved problems and performed system updates.
Education
Comptia A -
PGD Degree in Computer Science -
Federal University of Agriculture
Abeokuta, Nigeria01.2015
Bachelor's Degree in Physics With Electronics -
Bells University of Technology
Ota, Nigeria01.2011
Skills
- Great Multitasking Skills
- Customer Satisfaction
- Progress Reporting
- Troubleshooting Skills
- Electrical Troubleshooting
- Positive Attitude
- Installation and maintenance
References
Will be provided upon request.
Languages
English
Native or Bilingual
Timeline
Field Service Technician
NCR Corporation
08.2023 - Current
Supply Chain Assistant
Fastenal
02.2023 - 08.2023
Profit Centre Manager (Retail Banking)
United Bank for Africa
08.2018 - 12.2022
Service Desk Support
Sam Lawon & Co
09.2016 - 07.2018
Service Desk Support Intern
Sam Lawon & Co
03.2015 - 08.2016
Comptia A -
PGD Degree in Computer Science -
Federal University of Agriculture
Bachelor's Degree in Physics With Electronics -
Bells University of Technology
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