OLANIYI MAKANJUOLA
Kitchener,ON
Summary
Customer service and payment processing expert with a proven track record at Chicken Republic. Skilled in ID verification and providing exceptional assistance to enhance customer satisfaction. Successfully streamlined operations, resulting in a significant increase in customer participation in reward programs. Combines strong organizational skills with a friendly demeanor to consistently exceed employer expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier/Crew Member
Chicken Republic
Lagos, Nigeria
12.2017 - 06.2024
- Greeted customers warmly
- Take accurate food orders, and ensure a pleasant dining experience
- Operated the cash register, process payments, and handle transactions with accuracy and integrity
- Worked effectively with team members to ensure smooth operations and a positive work environment
- Verified IDs
- Prepared food items according to Chicken Republic's recipes and quality standard, ensuring consistency and excellence
- Maintained cleanliness in the dining area, kitchen, and restrooms, adhering to health and safety regulations
- Assisted in inventory management, including restocking supplies and organizing storage areas
- Addressed customer complaints promptly, seeking assistance from supervisors when necessary
- Followed all safety and hygiene procedures to ensure a safe environment for both customers and staff.
Crew Member/Customer Service
Tantalizer
Lagos, Nigeria
04.2014 - 10.2017
- Welcomed customers with a friendly attitude, take orders accurately, and ensure customer satisfaction
- Operated the cash register, process payments, and provide correct change
- Prepared and cook menu items according to Tantalizer's standards, ensuring quality and consistency
- Kept dining and kitchen area clean and organized, following health and safety guidelines
- Worked cohesively with other team members to ensure efficient service and a positive work atmosphere
- Adhered to all safety and hygiene protocols to ensure a safe environment for customers and staff.
The Place Food Services
Ijaiye - Itire, Lagos
01.2011 - 11.2013
- Apprenticeship
Education
High School Leaving Certificate -
05.2010
Skills
- Customer service
- Payment processing
- ID verification
- Streamlining operations
- Organizational skills
- Friendly demeanor
- Cash register operation
- Accuracy in handling transactions
- Teamwork
- Food preparation
- Inventory management
- Complaint resolution
- Safety and hygiene procedures
Certification
- Food Handler Certification, 09/01/2024
- First Aid & CPR, 08/01/2024
Cell
709-853-5634
References
available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier/Crew Member - Chicken Republic
12.2017 - 06.2024
Crew Member/Customer Service - Tantalizer
04.2014 - 10.2017
- The Place Food Services
01.2011 - 11.2013
- High School Leaving Certificate,
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