OLANIYI AJITARAMU
Surrey,Canada
Summary
Enthusiastic and results-oriented personnel with a proven track record of enhancing operational efficiency and fostering positive stakeholder engagements. Recognized for implementing streamlined workflows and driving personnel performance at various roles. Accomplished in managing accounts, generating reports, and maintaining high standards of customer service. Adept at multitasking, with strong organizational skills and technical proficiency in MS Office.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE OFFICER
C & S BETHEL CHAPEL Vancouver
07.2023 - Current
- Provide regular updates on administrative matters to the senior pastor and leadership team
- Coordinate efforts to welcome and integrate new members
- Develop strategies to enhance member engagement and involvement
- Recruit, train, and coordinate volunteers for various church ministries and activities
- Ensure the church's compliance with tax regulations and reporting
- Develop and implement crisis management protocols.
HEAD FINANCIAL TRANSACTIONS/ACCOUNT MANAGER
FIRST BANK
02.2022 - 07.2023
- Achieved standards of excellence with regards to proper documentation for all transactions with scores ranging between 93%-97%
- Supervised Account Opening process by ensuring adherence to bank internal control policies and procedures that resulted in successful audit scores
- Managed client relationships which resulted in customer deposits above targets set by management
- Initiated product improvement and development ideas that helped meet customer needs and expectations
- Booked quality credit assets and ensured effective portfolio monitoring for early detection of defaults whilst keeping Branch Non-Performing Loan ratio at below 0.001%
- Ensured that branch Automated Teller Machines are fully functional always with daily Machine uptime and Transaction count ranging between 96% and 98%.
HEAD CUSTOMER SERVICE
FIRST BANK
08.2019 - 02.2022
- Supervised and provided exceptional services to prospective and existing customers which resulted in customers’ feedback survey monthly average positive score of 98%
- Spearheaded the bank’s compliance training to branch staff on how to handle customer’s record and documentation which reduced litigation against the banks
- Managed the company’s CRM in line with the Group’s digital transformation initiatives
- Managed Customers’ Compliant Handling with prompt resolutions with error rate kept under 0.02%
- Led a team of specialists in marketing the bank’s products and services that positively impacted annual branch revenue budget achievement.
FUNDS TRANSFER OFFICER (BRANCH OPERATIONS)
FIRST BANK
01.2019 - 08.2019
- Led the Money Transfer services team that delivered top-three revenue best performing Branch performance for over six months
- Achieved quality and timely reconciliation of general ledgers which helped prevent revenue leakage
- Assisted with the implementation of new banking regulations and internal procedures with three-month back-to-back awards of ‘’Most Compliance-driven’’ branch in the region.
CUSTOMER SERVICE OFFICER (Branch Operations)
FIRSTBANK
04.2017 - 01.2019
- Managed Customers’ Queries with professionalism and diligence
- Resolved Customers Compliant with prompt resolutions
- Sold Bank’s products and services that impacted branch profitability positively
- Handled Account-opening documentation review with monthly compliance rating raging between 94%-97%
CUSTOMER SERVICE OFFICER
WEALTHPLUS GROUP INCORPORATION
05.2016 - 04.2017
- Maintained clean and organized work environment to ensure customer safety
- Responded to customer calls and emails, answer questions about products and services
- Collaborated with other departments to guarantee customer satisfaction
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities
- Followed up with customers about resolved issues to maintain high customer service standards.
Education
Master’s Degree - Business Administration
University Canada West
Vancouver, BC01.2024
Bachelor of Science - Biochemistry
JABU
Osun State, Nigeria01.2018
Higher Nation Diploma - Biochemistry
Federal Polytechnic
Ado Ekiti, Nigeria01.2015
Skills
- Customer service
- Attention to details
- Communication skills
- Safeguarding policy compliance
- Time management skills
- Organizational skill in managing multiple tasks and prioritizes effectively
- Technical proficiency using office software such as MS Office and other administrative software
- Proposal Writing
- Procedure Development
- Workflow Planning
- Meeting facilitation
- Training and coaching
- Account Reconciliation
- Document Control
- Data Acquisition
- Budget Adherence
Certification
- Certified Digital Marketing Associate (Digital Marketing Institute)
- NEBOSH International General Certificate in Occupational Health and Safety
Timeline
ADMINISTRATIVE OFFICER
C & S BETHEL CHAPEL Vancouver
07.2023 - Current
HEAD FINANCIAL TRANSACTIONS/ACCOUNT MANAGER
FIRST BANK
02.2022 - 07.2023
HEAD CUSTOMER SERVICE
FIRST BANK
08.2019 - 02.2022
FUNDS TRANSFER OFFICER (BRANCH OPERATIONS)
FIRST BANK
01.2019 - 08.2019
CUSTOMER SERVICE OFFICER (Branch Operations)
FIRSTBANK
04.2017 - 01.2019
CUSTOMER SERVICE OFFICER
WEALTHPLUS GROUP INCORPORATION
05.2016 - 04.2017
Master’s Degree - Business Administration
University Canada West
Bachelor of Science - Biochemistry
JABU
Higher Nation Diploma - Biochemistry
Federal Polytechnic
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