Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Olamiposi Osipitan

Ottawa,ON

Summary

Accomplished Customer Care Representative with a proven track record at Femtech Women Powered Software, adept in handling high call volumes and resolving customer complaints with empathy, enhancing loyalty. Skilled in Microsoft Office and fostering professional growth, I excel in problem resolution and data management, ensuring customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Femtech Women Powered Software
10.2023 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Front Desk Manager

CHECK INN TLD
04.2021 - 07.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Customer Service Representative

Flash Logistics
01.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Economics

National Open University
Nigeria
12-2020

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Problem Resolution
  • Payment Processing
  • Documentation And Reporting
  • Point of sale system
  • Computer Skills
  • Microsoft Office
  • Call Documentation
  • MS Office
  • Complaint resolution
  • Data Management
  • Money handling abilities

Languages

English
Full Professional

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Driver's License

Timeline

Customer Care Representative

Femtech Women Powered Software
10.2023 - 07.2024

Front Desk Manager

CHECK INN TLD
04.2021 - 07.2023

Customer Service Representative

Flash Logistics
01.2020 - 03.2021

Bachelor of Science - Economics

National Open University

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Olamiposi Osipitan