Summary
Overview
Work History
Education
Skills
References
Timeline
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Olamipo Babalola

Toronto,Ontario

Summary

Experienced customer service professional with over 3+ years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

TELUS Health
03.2022 - Current
  • Performed regular follow-up calls to check on customer satisfaction levels
  • Recorded all customer interactions into the database system accurately and completely
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner
  • Assisted customers with product installation, troubleshooting, and usage questions
  • Responded quickly to customer inquiries, needs and problems
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Digital Marketing Specialist

Beacon House School
04.2021 - 03.2022
  • Developed and implemented digital marketing campaigns to increase brand awareness
  • Performed keyword research and analyzed SEO performance of webpages
  • Coordinated with external vendors to implement digital marketing programs
  • Researched emerging trends in the industry and identified opportunities for growth
  • Analyzed customer feedback from surveys or focus groups to identify areas of improvement.

Education

Bachelor of Arts - Communications and Media

University of Toronto
Toronto, ON
11.2018

Skills

  • Customer Service excellence
  • Payment Processing
  • Technical trouble shooting
  • Salesforce
  • Customer Relationship Management (CRM)
  • Data Entry
  • Problem-Solving abilities
  • Microsoft Office Expertise

References

Reference available upon request.

Timeline

Customer Support Specialist

TELUS Health
03.2022 - Current

Digital Marketing Specialist

Beacon House School
04.2021 - 03.2022

Bachelor of Arts - Communications and Media

University of Toronto

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Olamipo Babalola