Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olamilekan Joseph

Calgary

Summary

Dynamic and personable hospitality professional with a solid foundation in customer service and operational procedures. Strong communication and organizational skills support a commitment to delivering exceptional service while fostering a welcoming environment. Expertise in understanding customer needs and resolving conflicts, combined with effective problem-solving abilities, drives the goal of building positive relationships that enhance customer satisfaction and loyalty. Dedicated to creating memorable experiences that encourage repeat business and elevate brand reputation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Basement Gig
12.2023 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.

Server & Assistant Manager

360 Grill and Lounge
12.2023 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Front Desk Receptionist

Hotel SAIT
09.2023 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

School of Hospitality and Tourism Management

Southern Alberta Institute of Technology (SAIT)
12.2024

Bachelor of Business Administration - undefined

Crawford University
07.2021

Skills

  • Time management
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Verbal communication
  • Problem resolution

Certification

  • Protect Security Staff Training – Valid: June 2023 to June 2028
  • ProServe Certification – Valid: May 2023 to May 2028
  • WHMIS Certification – Valid: May 2023 to April 2028
  • National CPR Foundation – Valid: April 2024 to April 2030

Languages

English
Native or Bilingual

Timeline

Customer Service Assistant

Basement Gig
12.2023 - Current

Server & Assistant Manager

360 Grill and Lounge
12.2023 - 02.2025

Front Desk Receptionist

Hotel SAIT
09.2023 - 12.2024

Bachelor of Business Administration - undefined

Crawford University

School of Hospitality and Tourism Management

Southern Alberta Institute of Technology (SAIT)

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Olamilekan Joseph