Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olamide Kelvin Bello

Vancouver,BC

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual known for a team player with focus on collaboration and adaptability, proficient in communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Office Support

Elections BC
10.2024 - 10.2024
  • Assisted office support staffs, providing guidance and fostering a collaborative work environment for maximum efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Volunteer

Pacific Autism Family Network
09.2024 - 09.2024
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Roles range from assisting with set-up and tear-down.
  • placing and removing signage
  • guiding and encouraging walkers along the route.


Operational Manager

FAHMDS
03.2024 - 07.2024
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.

Volunteer

Modupe Orphanage Homes
10.2022 - 11.2023
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Promoted environmental awareness with educational workshops and hands-on activities.

Volunteer

Purple Heart Club
05.2019 - 06.2023
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.

Front Desk Receptionist

Lagos Marriot Hotel
08.2021 - 05.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Implemented marketing and promotional initiatives to increase occupancy.

Store Manager

Tash Studios
10.2018 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Bachelor of Arts - Arts

University of Lagos
06.2017

Skills

  • Customer Service
  • Multitasking and Organization
  • Problem-Solving
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Multi-tasking
  • Strong empathy
  • Decision-Making

Languages

English
Native or Bilingual
French
Elementary
Spanish
Elementary

Timeline

Office Support

Elections BC
10.2024 - 10.2024

Volunteer

Pacific Autism Family Network
09.2024 - 09.2024

Operational Manager

FAHMDS
03.2024 - 07.2024

Volunteer

Modupe Orphanage Homes
10.2022 - 11.2023

Front Desk Receptionist

Lagos Marriot Hotel
08.2021 - 05.2022

Volunteer

Purple Heart Club
05.2019 - 06.2023

Store Manager

Tash Studios
10.2018 - 03.2020

Bachelor of Arts - Arts

University of Lagos
Olamide Kelvin Bello