Olamide Kelvin Bello
Vancouver,BC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual known for a team player with focus on collaboration and adaptability, proficient in communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Office Support
Elections BC
10.2024 - 10.2024
- Assisted office support staffs, providing guidance and fostering a collaborative work environment for maximum efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Volunteer
Pacific Autism Family Network
09.2024 - 09.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Roles range from assisting with set-up and tear-down.
- placing and removing signage
- guiding and encouraging walkers along the route.
Operational Manager
FAHMDS
03.2024 - 07.2024
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
Volunteer
Modupe Orphanage Homes
10.2022 - 11.2023
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
Volunteer
Purple Heart Club
05.2019 - 06.2023
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Front Desk Receptionist
Lagos Marriot Hotel
08.2021 - 05.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
Store Manager
Tash Studios
10.2018 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Arts - Arts
University of Lagos
06.2017
Skills
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Multi-tasking
- Strong empathy
- Decision-Making
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Office Support
Elections BC
10.2024 - 10.2024
Volunteer
Pacific Autism Family Network
09.2024 - 09.2024
Operational Manager
FAHMDS
03.2024 - 07.2024
Volunteer
Modupe Orphanage Homes
10.2022 - 11.2023
Front Desk Receptionist
Lagos Marriot Hotel
08.2021 - 05.2022
Volunteer
Purple Heart Club
05.2019 - 06.2023
Store Manager
Tash Studios
10.2018 - 03.2020
Bachelor of Arts - Arts
University of Lagos