Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olamide Ojugbele

Ottawa,ON

Summary

Dedicated Customer Service professional with knowledge of service delive3-ry and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer care executive with experience managing phone, online and consultative communications with customers. Proactively identified [Type] opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Knowledgeable and dedicated customer service professional with extensive experience in the cleaning3 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Mopify
03.2023 - Current
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed up to 30 clients calls and complaints about employees and helped to fix them

Intern Doctor

MEDICARE Specialist Hospital
07.2016 - 07.2019
  • Monitored patient vitals.
  • Volunteered at community health clinic to provide high quality care for low-income and indigent patients.
  • Monitored patients' conditions and progress to reevaluate treatment.
  • Supported senior physicians during rounds by taking notes, updating records, and facilitating communication between team members.
  • Identified opiate-free pain control methods to reduce usage of overprescribed narcotics
  • Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
  • Completed 5110-hour internship in obstetrics and gynecology.
  • Recorded patients' health histories and provided over 12 consultations weekly.

Education

M.D. - Medicine

V.N Karazin Kharkiv National University
Kharkov Ukraine
07.2018

National Diploma - Science Laboratory Technology

D.S Adegbenro Polythecnic
Lagos
10.2011

Skills

  • Product Education
  • Project management abilities
  • Call Metrics
  • Troubleshooting
  • Microsoft Excel
  • Staff Training
  • Customer Data Confidentiality
  • Call center experience

Languages

English
Native or Bilingual
Ukrainian
Limited Working

Timeline

Customer Service Representative

Mopify
03.2023 - Current

Intern Doctor

MEDICARE Specialist Hospital
07.2016 - 07.2019

M.D. - Medicine

V.N Karazin Kharkiv National University

National Diploma - Science Laboratory Technology

D.S Adegbenro Polythecnic
Olamide Ojugbele