Olaleye Ajisegiri
Ajah
Summary
Dedicated professional with 2 years of experience providing exceptional customer support across multiple channels. Proven ability to resolve customer issues efficiently, achieving a 20% increase in customer satisfaction scores and a 15% boost in retention rates. Skilled in delivering personalized assistance while aligning with organizational objectives to foster loyalty and enhance customer experiences.
*AREAS OF EXPERTISE*
Customer Relationship Management (CRM)
Complaint Resolution
Cross-Selling and Upselling
Multi-Channel Support (Phone, Email, Chat)
Team Collaboration
Data Analysis and Reporting
Process Improvement
Empathy and Communication
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Growth Foundry Limited
01.2024 - Current
- Managed a portfolio of key clients, providing tailored solutions to ensure satisfaction, resulting in a 20% increase in client retention.
- Developed a client onboarding handbook, simplifying processes and reducing onboarding time by 25%.
- Proactively identified customer needs and offered solutions, contributing to a 15% increase in cross-sell and upsell opportunities.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support
- Organized product demonstrations and trial installations of equipment to promote products.
- Analyzed customer feedback to identify trends, enabling the implementation of strategies that enhanced the overall customer experience.
Customer Service Representative
Inspiration FM Radio Station
01.2022 - 01.2024
- Responded to listener inquiries and complaints via phone and email, achieving a 95% resolution rate within the first interaction.
- Delivered personalized support to enhance listener satisfaction, increasing loyalty and engagement by 10%.
- Coordinated with the marketing and editorial teams to address listener concerns related to content, ensuring a consistent brand voice.
- Assisted in organizing customer-centric promotional events, contributing to a 15% increase in attendance and listener participation.
- Ensured compliance with company procedures and industry regulations
Sales Executive and Marketer
HollaGold Enterprise
03.2012 - 02.2020
- Identified potential customers through research, networking, or outreach campaigns.
- Developed and implemented effective sales plans to achieve targets.
- Built and maintained strong relationships with clients to ensure repeat business.
- Analyzed market trends, customer behavior, and competitor activities to identify opportunities while developing strategies to increase brand visibility and recognition Managed online campaigns, including SEO, SEM, social media, and email marketing.
- Gathering feedback from clients and sharing insights with relevant teams for improvement
- Keeping updated on product offerings and industry trends to address client needs effectively
Education
Master of Science - Humanitarian And Refugee Studies
University of Ibadan
06-2012
Bachelor of Science - Mass Communication
Bowen University
07-2006
Skills
- Tools & Platforms: Salesforce, Zendesk, HubSpot, LiveChat, Google Analytics, Trello, Slack, Microsoft Office Suite
- Hard Skills: Data Analysis, CRM Software Proficiency, Multi-Channel Communication, Report Writing, Cross-Selling Techniques
- Soft Skills: Empathy, Active Listening, Time Management, Problem-Solving, Team Collaboration
- Conflict Resolution & Negotiation
Languages
English
Full Professional
French
Elementary
Certification
Customer Service Foundations (2020) – LinkedIn Learning.
Customer Service: Problem Solving and Troubleshooting– LinkedIn Learning.
Human Resources Foundations – LinkedIn Learning.
SEO Foundations – LinkedIn Learning.
Customer Service: Serving Customers Through Chat and Text – LinkedIn Learning.
Phone-Based Customer Service– LinkedIn Learning.
Interests
- Enjoy participating in exercise for overall physical and mental well-being
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Customer Success Specialist
Growth Foundry Limited
01.2024 - Current
Customer Service Representative
Inspiration FM Radio Station
01.2022 - 01.2024
Sales Executive and Marketer
HollaGold Enterprise
03.2012 - 02.2020
Master of Science - Humanitarian And Refugee Studies
University of Ibadan
Bachelor of Science - Mass Communication
Bowen University
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