OLALERE OJO
HAMILTON,Ontario
Summary
Driven customer service representative with a focus on problem resolution and client support. Proven ability to enhance customer satisfaction through effective communication and analytical reasoning.
Detail-oriented customer service professional skilled in resolving inquiries and enhancing client relations. Known for analytical reasoning and effective listening, consistently achieving high satisfaction rates and fostering loyalty among clients.
Compassionate and resourceful representative with a strong background in customer service. Expertise in complaint resolution and data management, dedicated to improving user experience and driving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lere Cleaning Services
Toronto, ON
02.2023 - 10.2025
- Addressed customer inquiries regarding cleaning services and schedules efficiently.
- Resolved service-related issues, ensuring high customer satisfaction rates.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of customer interactions and service requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Education
City College of Business Health & Technology
Toronto, ON07-2021
Skills
- Client support
- Effective listening
- Analytical reasoning
- Accurate data entry
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint resolution
- Customer satisfaction measurement
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Timeline
Customer Service Representative
Lere Cleaning Services
02.2023 - 10.2025
City College of Business Health & Technology