Olalekan Olumuyiwa
Hamilton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Taxpayer Service Representative
Canada Revenue Agency
Hamiltom, ON
11.2020 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Facilitated communication between clients and tax authorities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Facilitated integration of modern tax software with client accounting software.
Volunteer
Lawful Engagement and Development Society
Hamilton
01.2018 - Current
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
- Supported staff with clerical work and other office tasks.
- Encouraged donations by supporting community fundraising events and campaigns.
- Organized and managed events and projects as part of community support services.
- Tracked volunteer hours in spreadsheets.
- Supported program leaders with administrative support duties.
Senior Technical Support Specialist
Concentrix Technologies
Hamilton, ON
01.2017 - 10.2020
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Prepared references for users by writing clear operating instructions.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Devised solutions to operations issues related to Windows and MacOS, working closely via phone, email, live chat and web teleconference.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve technical issue.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Arts - Business Administration (Project Management)
Yorkville University
Toronto, ON04.2023
Associate of Arts - General Arts And Science (Diploma)
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2016
Skills
- Policyholder Communication
- Persuasive Negotiations
- Complex Information Translation
- Form Completion and Submission
- Customer Transactions
- Client Records Review
- Administrative Support
- Presentation Skills
- Outreach Strategies
- Parent Outreach
Timeline
Taxpayer Service Representative
Canada Revenue Agency
11.2020 - Current
Volunteer
Lawful Engagement and Development Society
01.2018 - Current
Senior Technical Support Specialist
Concentrix Technologies
01.2017 - 10.2020
Bachelor of Arts - Business Administration (Project Management)
Yorkville University
Associate of Arts - General Arts And Science (Diploma)
Mohawk College of Applied Arts And Technology
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