Highly accomplished Business Architect with expertise in business transformation, enterprise architecture, and digital identity management. Skilled in developing and implementing innovative business models, modernizing processes, and ensuring fiscal responsibility in complex, multi-stakeholder environments. Certified in CBAP, Lean Six Sigma Yellow Belt, CSM, and experienced with frameworks like TOGAF and Zachman.
Overview
16
16
years of professional experience
Work History
Senior Business Architect
William Osler Health System
8 2022 - Current
Facilitated the re-design of public safety business models to align with Ontario Health’s goals of digital transformation and patient-centered care, identifying areas for improvement in public safety incident management and access control
Collaborated with emergency response teams, security personnel, and hospital departments to document detailed requirements for integrating public safety systems
Evaluated existing processes and proposed modernization strategies, optimizing emergency communication tools and risk mitigation efforts
Supported the transformation of identity and access management within the public safety ecosystem, enabling secure access to emergency tools
Led collaboration across departments to enhance system integration, fostering communication between IT, public safety, and administrative teams
Conducted readiness assessments, developed change strategies, and executed comprehensive training plans to ensure smooth adoption of new public safety procedures
Developed operational models and value stream maps to support safety enhancements, reducing response times and optimizing resources
Analyzed data trends in public safety incidents, providing insights for decision-making and designing risk mitigation strategies
Ensured alignment of safety systems with regulatory requirements and industry best practices, enhancing security compliance across the board
Assisted in leveraging cloud-based solutions for public safety systems, improving scalability and resilience.
Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Conducted thorough risk assessments to identify potential vulnerabilities in the organization''s architectural framework, implementing strategies to mitigate identified areas of concern.
Collaborated with cross-functional teams to design and implement innovative solutions addressing complex business challenges.
Business Analyst/Business Architect
Honeywell Industries
08.2020 - 07.2022
Led transformation needs assessments for Honeywell’s P3 projects, identifying business drivers for change and analyzing 'as-is' and 'to-be' states for critical processes
Played a key role in Honeywell’s migration to modern identity management systems, ensuring secure access to enterprise applications
Conducted digital value stream analyses, documenting workflows and optimizing user access across different business units
Developed business process maps, capability models, and use cases to support ERP system integration and organizational change
Applied Lean Six Sigma techniques to lead process reengineering efforts, enhancing productivity and reducing operational bottlenecks
Facilitated workshops with cross-functional teams to reach consensus on business process changes, ensuring alignment across departments
Created and maintained comprehensive documentation for business processes and technical workflows, ensuring clarity in project deliverables
Championed customer-centered digital transformation, working closely with IT to design seamless user experiences
Optimized identity and access management capabilities, improving security standards and compliance with relevant regulations
Led the development of business cases and financial models to support transformation initiatives, ensuring fiscal responsibility.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Senior Business Analyst
Pension Alliance Limited
10.2018 - 03.2020
Managed the migration and change management of Microsoft D365 for F&O and CRM, aligning operational processes with strategic goals
Developed and implemented operating models, including capability maps and value streams, to guide transformation initiatives in financial and operational departments
Implemented robust identity management solutions to streamline access to financial systems, ensuring secure transactions
Engaged with stakeholders across finance, operations, and IT to gather requirements and ensure successful system migration
Spearheaded digital transformation efforts in the financial sector, optimizing workflows and improving system resilience
Documented 'as-is' and 'to-be' business processes, providing strategic insights for continuous improvement initiatives
Supported cloud-based ERP deployments, utilizing Azure DevOps for change management and process automation
Ensured the new ERP system met compliance standards, reducing risk and enhancing security across financial modules
Improved data flow processes between finance and CRM systems, enabling faster and more accurate reporting
Led UAT, regression, and system integration testing to ensure system integrity and alignment with business goals.
Business System Analyst
Fidelity Pension Managers Ltd.
12.2015 - 09.2018
Developed business process management roadmaps and operational models to support ERP implementation, enhancing efficiency through workflow automation
Facilitated workshops and validation sessions with cross-functional teams, ensuring alignment between business requirements and technical solutions
Played a key role in the modernization of identity and access management capabilities, implementing secure digital identity frameworks
Led change management initiatives to ensure smooth transitions during ERP and system upgrades
Conducted comprehensive requirement-gathering sessions with stakeholders to define project scopes and objectives
Identified and mitigated risks associated with business processes and system integrations, ensuring project stability
Analyzed business data to inform decision-making and improve system performance
Created detailed documentation for system designs, process changes, and project deliverables
Maintained clear communication channels with stakeholders to manage expectations and provide regular updates
Designed and implemented solutions to address business needs and optimize operational efficiency.
Project Manager
Veritas Glanvills Pensions
02.2009 - 12.2015
Supported overall communication and coordination between all parties involved, utilizing project management skills and CRM techniques
Built and maintained strong client relationships, resulting in successful project outcomes and revenue retention
Partnered with Sales to develop tailored presentations addressing client needs and demonstrating product value
Provided consulting services and advised clients on best practices to enhance internal processes and maximize product benefits
Developed standard operating procedures (SOPs) to guide clients in utilizing products efficiently and effectively
Managed project resources, including data analysis and networking, to meet project deadlines and objectives
Conducted risk assessments to identify potential project challenges and developed mitigation strategies
Implemented process improvements based on project feedback and performance metrics to drive operational excellence
Facilitated change management processes to ensure smooth adoption of new solutions and practices
Engaged with stakeholders to align project goals with business objectives and address any issues or concerns promptly.
Education
MBA - Master of Business Administration
MA Ed - Bachelor of Arts and Education
Diploma - Change Management
Skills
Business process management (BPM)
Professionaldevelopmentcourses
Certified Business Analysis Professional (CBAP)
Certified Lean Six Sigma Yellow Belt
Certified Scrum Master (CSM)
Project Management Professional (PMP) Certification (In progress)
Clerical Associate-Child/Adolescent Mental Health at William Osler Health SystemClerical Associate-Child/Adolescent Mental Health at William Osler Health System