Summary
Overview
Work History
Education
Skills
Timeline
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OLALEKAN ADEYEMO

Waterloo,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors. Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

MAJOREL
Waterloo, ON
05.2019 - 01.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Shipping and Receiving Clerk

BEND ALL
Kitchener, ON
01.2016 - 04.2019
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Ensured that stock was properly stored in designated areas according to safety regulations.

Education

Post-Degree Certificate - Mobile Solutions Development

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12-2017

Bachelor of Science - Computer Technology

BABCOCK UNIVERSITY
NIGERIA
09-2015

Skills

  • Complaint resolution
  • Paperwork Processing
  • Call Management
  • Scheduling
  • Invoice reconciliation
  • Materials Transport
  • Interpersonal Skills
  • Microsoft Office Suite
  • Materials transportation

Timeline

Customer Service Representative

MAJOREL
05.2019 - 01.2021

Shipping and Receiving Clerk

BEND ALL
01.2016 - 04.2019

Post-Degree Certificate - Mobile Solutions Development

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Computer Technology

BABCOCK UNIVERSITY
OLALEKAN ADEYEMO