Olalekan Adekunle
Charlottetown,PE
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Green Gables Bungalow Court
06.2024 - Current
- Greeted and assisted guests, ensuring positive first impressions and excellent customer service.
- Managed check-in and check-out processes efficiently, streamlining guest arrival and departure experiences.
- Handled phone inquiries, directing calls to appropriate departments while maintaining professionalism and clarity.
- Maintained accurate records of reservations and guest information using property management software.
Front Desk Receptionist
Anne Shirley Motel and Cottages
06.2024 - Current
- Coordinated with housekeeping staff to ensure room readiness and adherence to cleanliness standards.
- Assisted guests with local information, enhancing their stay through personalized recommendations and support.
- Provided front-line customer service and handled bookings and payments.
- Maintained a clean and organized reception area and assisted with guest needs.
Customer Service Representative
Canadian Tire
10.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to address complex customer issues effectively.
- Trained new staff on operational procedures and customer service best practices.
Gym Receptionist (Part-time)
Holland College
11.2023 - 04.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes for members and guests.
- Assisted in maintaining cleanliness and organization of reception area to enhance customer experience.
- Handled member inquiries and resolved issues promptly to maintain high satisfaction levels.
- Coordinated scheduling of classes and personal training sessions, optimizing resource allocation.
- Monitored facility use, checked in members, and enforced safety rules
- Set up and tore down equipment for gym programs and events.
Client Services Representative
Lead Way Assurance Company
02.2021 - 08.2023
- Managed client inquiries and provided timely resolutions to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Developed comprehensive knowledge of product offerings to effectively address client needs and concerns.
- Trained new staff on best practices for client engagement and service protocols, ensuring consistency across the team.
Administrative Assistant
Osun State Tourism Board
09.2019 - 06.2021
- Facilitated communication across departments, enhancing collaboration and workflow efficiency.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Tourism And Travel Management
Holland College
04-2025
Bachelor of Science - Public Administration
Kwara State University
11-2022
Higher National Diploma - Public Administration
The Oke-Ogun Polytechnic Saki
10-2019
National Diploma - Recreation And Leisure Services
The Polytechnic Ibadan
08-2015
Skills
- Customer Service and Front Desk Operations
- Attention to detail
- Time management
- Excellent Communication & Interpersonal Skills
- Microsoft 365 Suite (Word, Excel, Outlook)
- Administrative Support & Office Management
- Multitasking in Fast-Paced Environments
- First Aid & Safety Awareness
Certification
- First Aid, CPR & AED certification
- Recreation & Leisure Services certificate
Timeline
Front Desk Receptionist
Green Gables Bungalow Court
06.2024 - Current
Front Desk Receptionist
Anne Shirley Motel and Cottages
06.2024 - Current
Gym Receptionist (Part-time)
Holland College
11.2023 - 04.2025
Customer Service Representative
Canadian Tire
10.2023 - Current
Client Services Representative
Lead Way Assurance Company
02.2021 - 08.2023
Administrative Assistant
Osun State Tourism Board
09.2019 - 06.2021
Bachelor of Science - Public Administration
Kwara State University
Higher National Diploma - Public Administration
The Oke-Ogun Polytechnic Saki
National Diploma - Recreation And Leisure Services
The Polytechnic Ibadan
Diploma - Tourism And Travel Management
Holland College
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