Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Olalekan Adekunle

Charlotettown,PE

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tour Guide

Port Charlottetown
09.2023 - 11.2023
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Tour Guide

Osun State Tourism Board
11.2020 - 07.2023
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Tour Guide

Lagos State Ministry Of Tourism
09.2015 - 08.2017
  • Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.

Education

Diploma - Tourism And Traveling Management

Holland College
Charlottetown, PE
04.2025

Bachelor of Arts - Public Administration

Kwara State University
Malete, Ilorin
02.2020

Higher National Diploma - Public Administration

The Oke-Ogun Polytechnic Saki
Saki, Oyo State, Nigeria
10.2019

National Diploma - Public Administration

The Polytechnic Ibadan
Ibadan, Oyo State, Nigeria
10.2015

Skills

  • Travel Recommendations
  • Tourism Management
  • Guest Relations
  • Customer Engagement
  • Complaint Resolution
  • Microsoft Excel
  • Sales Promotion
  • Time Management

Certification

  • Master Course of Hospitality Marketing, Udemy - 2023
  • Counseling and Negotiation Skill for Management, Udemy- 2023
  • The Essential Guide to Entrepreneurship, Udemy - 2023
  • WHIMIS
  • First Aid and CPR
  • CLIA CCC certification

Accomplishments

  • Cruise Port Ambassador
  • PEI Best Customer Service
  • Atlantic Canada Showcase Volunteer
  • ViKing Curse Celebration Volunteer
  • Smartphone Photography WS- Brady Mc Closkey

Timeline

Tour Guide

Port Charlottetown
09.2023 - 11.2023

Tour Guide

Osun State Tourism Board
11.2020 - 07.2023

Tour Guide

Lagos State Ministry Of Tourism
09.2015 - 08.2017

Diploma - Tourism And Traveling Management

Holland College

Bachelor of Arts - Public Administration

Kwara State University

Higher National Diploma - Public Administration

The Oke-Ogun Polytechnic Saki

National Diploma - Public Administration

The Polytechnic Ibadan
  • Master Course of Hospitality Marketing, Udemy - 2023
  • Counseling and Negotiation Skill for Management, Udemy- 2023
  • The Essential Guide to Entrepreneurship, Udemy - 2023
  • WHIMIS
  • First Aid and CPR
  • CLIA CCC certification

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Olalekan Adekunle