OLAJUMOKE ELUSAKIN
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SMS Logistics Inc
04.2023
- Troubleshooted and resolved 80% of potential service failures
- Streamlined customer inquiry management process, resulting in a 95% customer satisfaction rate and improved customer experience by reducing response time and increasing issue resolution efficiency
- Achieved a 98% accuracy in managing inventory cycle counts
- Investigated and documented product overage, shortage, and damage with a 90% accuracy rate
- Established and maintained positive relationships with 100% of service providers
- Reported customer feedback promptly, identifying and addressing signs of dissatisfaction within 24 hours
- Attained a 99% accuracy rate in data entry, generated and submitted required reports within established timelines.
Customer Service Support
GIG Logistics
09.2021 - 12.2022
- Performed back shop and retail floor maintenance, keeping the work area 100% clean and presentable as per Company requirements
- Achieved a 98% on-time delivery rate for all shipments
- Identified and managed 95% of shipments at risk of service failure, ensuring timely delivery
- Addressed shipment discrepancies within 24 hours of identification, aiming for a 90% resolution accuracy
- Maintained a customer satisfaction rate of 95% through timely responses to customer inquiries
- Validated that the items have been paid for before shipment, helping the customer complete the transaction
- Ordered, received, and merchandised stock following company inventory control procedures
- Increased add-on sales by 8% over 6 months by consistently and effectively using upselling techniques.
Customer Service Representative
Aero Logistics Limited
01.2018 - 06.2021
- Mediated customer complaints with a 15% high-on-average success rate
- Achieve a 90% compliance rate from drivers in adhering to communicated freight requirements
- Reduced communication response time by 15%, ensuring timely and efficient freight handling
- Improved portal update speed by 15%, ensuring real-time information
- Surpassed negotiation outcomes by 10% through market analysis
- Validated and verified new carrier capacity with a 98% accuracy rate.
Customer Service Officer
Prince Ebeano Supermarket
09.2015 - 12.2019
- Assisted customers with locating items on and off the sales floor, providing product suggestions and alternatives when appropriate
- Addressed customers' concerns and handled issues when a customer was not satisfied with the service or products received
- Contributed to the overall cleanliness of the department by sanitizing, organizing, and cleaning work areas, shelving, and sale floors as needed
- Interacted with over 100 customers per shift, processing a daily average N2.5 million (CAD equivalent $2,500.00.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Diploma - Environmental Technician (in view)
Sheridan College
Brampton, ONMaster of Science - Building
University of Lagos
Lagos, NigeriaBachelor of Science - Environmental Building Sciences
University of Lagos
Lagos, NigeriaSkills
- Scheduling
- Product Knowledge
- Complaint Resolution
- Report Generation
- Paperwork Processing
Key Competent Skills
- Understanding of airfreight, ground services, warehousing, procurement, and sea cargo.
- Strong organizational skills
- Experience with TMS systems.
- Excellent communication and time-management skills
- Multitask & prioritize efficiently in a fast-paced environment
- Proficient with Microsoft Office systems
- Ability to work independently and as part of a team
Languages
English
Native or Bilingual
Certification
Operations Management Foundations – LinkedIn
Excel Essential Training (Office 365/Microsoft 365) – LinkedIn
Project Management Foundations: Procurement - LinkedIn
Onshore, Offshore Health, Safety, and Environment - Nigeria
First Aid and CPR — Safety Plus Nigeria.
Timeline
Customer Service Representative
SMS Logistics Inc
04.2023
Customer Service Support
GIG Logistics
09.2021 - 12.2022
Customer Service Representative
Aero Logistics Limited
01.2018 - 06.2021
Customer Service Officer
Prince Ebeano Supermarket
09.2015 - 12.2019
Diploma - Environmental Technician (in view)
Sheridan College
Master of Science - Building
University of Lagos
Bachelor of Science - Environmental Building Sciences
University of Lagos