Samuel Olajiga
Customer Service Agent
Vaughan,ON
Summary
Proven Customer Relation Officer with a track record of enhancing customer satisfaction at Rogers Wireless. Skilled in CRM software and teamwork, I spearheaded initiatives that improved service delivery by aligning sales and customer service functions. Achieved notable increases in loyalty through empathetic resolution of complaints and effective feedback collection.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Relation Officer
Simard Logistics Solution
Vaughan, Ontario
02.2024 - 08.2024
- Collaborated with team members to identify areas for improvement in customer service delivery, resulting in better overall performance.
- Participated in cross-functional teams tasked with improving organizational performance through better alignment between sales, marketing, operations, and customer service functions.
- Maintained detailed records of customer interactions, tracking trends and identifying opportunities for process improvements.
- Made customers aware of current and new programs and services.
Customer Service Representative
Rogers Wireless
Vaughan, Ontario
01.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computational Science
York University
Toronto, None 01.2025 - 10.2028
Skills
Feedback collection
CRM software proficiency
Assertiveness
Email management
Customer relations
Teamwork
Training programs
Timeline
Bachelor of Science - Computational Science
York University
01.2025 - 10.2028
Customer Relation Officer
Simard Logistics Solution
02.2024 - 08.2024
Customer Service Representative
Rogers Wireless
01.2022 - 11.2023
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