Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olaiya Familoni

Whitehorse,Canada

Summary

I am an individual with a vast working experience which spanned both the banking and agricultural industries. While in the bank, I supervised departments such as customer service, fund transfer and cash. I was adequately trained in managerial roles during this time. I was passionate about getting results and satisfying both the organization as well as customers. While the agricultural industry afforded me the opportunity to be exposed to farming activities such as poultry farming, egg processing, packaging and distribution. All these have prepared me for any role in the formal and informal workplace.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Experienced with coordinating shipping and receiving tasks, ensuring smooth operations. Utilizes strong organizational skills to maintain accurate records and inventory. Knowledge of warehouse management systems and effective communication within teams.

Overview

17
17
years of professional experience

Work History

Sales Associate

Cubbon Building Centre
09.2022 - Current
  • Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
  • Improved shipping efficiency by streamlining processes and organizing the warehouse layout.
  • Proactively addressed potential bottlenecks in the supply chain by monitoring shipment progress regularly and escalating issues as necessary to relevant parties involved in resolution efforts.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Farm Supervisor

Ibex Valley Farm
10.2021 - 08.2022
  • Oversees the poultry farm
  • Supervises and coordinates the activities of workers
  • Executes and implements company plans
  • Egg distribution and sales to outlets such as stores and restaurants
  • Ensures compliance for government regulations
  • Preparing of reports and ensures safety policies are complied with

Farm Worker

Magic Farms Ltd.
06.2017 - 09.2021
  • Company Overview: Nigeria
  • Operating and maintenance of chain feeders
  • General maintenance and operation of farm equipment
  • Assist with all farm activities
  • Assist with sales of farm inputs
  • Nigeria

Service Manager

Sterling Bank Plc.
09.2007 - 04.2017
  • Company Overview: Nigeria
  • Manage banking operations
  • Supervise Cash tellering, fund transfer and customer service
  • Render monthly proof report
  • Manage branch pool cars and drivers
  • Manage bank’s premises and general outlook
  • Training and coaching of operations staff
  • Organizing knowledge sharing sessions weekly
  • Customer management and dispute resolution
  • Nigeria

Education

MBA - Management

Bayero University
Kano, Nigeria
07-2010

Post-graduate Diploma in Management -

Bayero University
01.2007

B.Eng. - Agricultural Engineering

University of Ilorin
01.1999

Skills

  • Strong analytical mind
  • Excellent communication skills
  • Exceptional time management
  • Organizational skills
  • Able to multi-task effectively
  • Good interpersonal skills
  • Creative and innovative in approach to work
  • Problem solving

Languages

English
Full Professional

Timeline

Sales Associate

Cubbon Building Centre
09.2022 - Current

Farm Supervisor

Ibex Valley Farm
10.2021 - 08.2022

Farm Worker

Magic Farms Ltd.
06.2017 - 09.2021

Service Manager

Sterling Bank Plc.
09.2007 - 04.2017

Post-graduate Diploma in Management -

Bayero University

B.Eng. - Agricultural Engineering

University of Ilorin

MBA - Management

Bayero University
Olaiya Familoni