Olaitan Ladele
Orleans,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Evergreen Micro Finance Bank
08.2021 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
Bachelor of Arts - English Language
Usuman Danfodiyo University
Sokoto, Nigeria06.1997
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Dependable and Responsible
Excellent Communication
Organizational Skills
Verbal Communication
Languages
English
Full Professional
Timeline
Customer Care Representative
Evergreen Micro Finance Bank
08.2021 - 02.2024
Bachelor of Arts - English Language
Usuman Danfodiyo University
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